This statistic illustrates the distribution of complaints regarding banking and credit services offered by financial businesses, filed with the Financial Ombudsman in the United Kingdom (UK) from the 2017/18 financial year to the 2018/19 financial year. It can be seen that in 2018/19, 28 percent of the complaints were with regards to sale and advice.
Share of complaints regarding banking and credit matters submitted to the Financial Ombudsman in the United Kingdom (UK) from 2017/18 to 2018/19, by complaint focus
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Financial Ombudsman Service. (May 13, 2019). Share of complaints regarding banking and credit matters submitted to the Financial Ombudsman in the United Kingdom (UK) from 2017/18 to 2018/19, by complaint focus [Graph]. In Statista. Retrieved January 26, 2025, from https://www.statista.com/statistics/418889/banking-and-credit-related-complaints-to-ombudsman-in-uk/?__sso_cookie_checker=failed
Financial Ombudsman Service. "Share of complaints regarding banking and credit matters submitted to the Financial Ombudsman in the United Kingdom (UK) from 2017/18 to 2018/19, by complaint focus." Chart. May 13, 2019. Statista. Accessed January 26, 2025. https://www.statista.com/statistics/418889/banking-and-credit-related-complaints-to-ombudsman-in-uk/?__sso_cookie_checker=failed
Financial Ombudsman Service. (2019). Share of complaints regarding banking and credit matters submitted to the Financial Ombudsman in the United Kingdom (UK) from 2017/18 to 2018/19, by complaint focus. Statista. Statista Inc.. Accessed: January 26, 2025. https://www.statista.com/statistics/418889/banking-and-credit-related-complaints-to-ombudsman-in-uk/?__sso_cookie_checker=failed
Financial Ombudsman Service. "Share of Complaints regarding Banking and Credit Matters Submitted to The Financial Ombudsman in The United Kingdom (Uk) from 2017/18 to 2018/19, by Complaint Focus." Statista, Statista Inc., 13 May 2019, https://www.statista.com/statistics/418889/banking-and-credit-related-complaints-to-ombudsman-in-uk/?__sso_cookie_checker=failed
Financial Ombudsman Service, Share of complaints regarding banking and credit matters submitted to the Financial Ombudsman in the United Kingdom (UK) from 2017/18 to 2018/19, by complaint focus Statista, https://www.statista.com/statistics/418889/banking-and-credit-related-complaints-to-ombudsman-in-uk/?__sso_cookie_checker=failed (last visited January 26, 2025)
Share of complaints regarding banking and credit matters submitted to the Financial Ombudsman in the United Kingdom (UK) from 2017/18 to 2018/19, by complaint focus [Graph], Financial Ombudsman Service, May 13, 2019. [Online]. Available: https://www.statista.com/statistics/418889/banking-and-credit-related-complaints-to-ombudsman-in-uk/?__sso_cookie_checker=failed