Consumer credit related customer complaints in the UK 2009-2018

Number of complaints regarding consumer credit lines* in the United Kingdom (UK) from 2009/2010 to 2017/2018

Consumer credit related customer complaints in the UK 2009-2018 This statistic illustrates the number of customer complaints to the Financial Ombudsman regarding consumer credit lines in the United Kingdom (UK) between the financial years of 2009/2010 to 2017/2018. It can be seen that the number of complaints regarding consumer credit increased overall during the period under observation, reaching a total of over 36.3 thousand complaints as of 2017/2018. The smallest number of complaints was found in 2009/2010, when more than 6.3 thousand complaints were recorded.
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Number of complaints regarding consumer credit lines* in the United Kingdom (UK) from 2009/2010 to 2017/2018

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Number of complaints
2009/10 6,329
2010/11 7,250
2011/12 7,416
2012/13 8,470
2013/14 7,630
2014/15 9,572
2015/16 13,713
2016/17 25,984
2017/18 36,349
Number of complaints
2009/10 6,329
2010/11 7,250
2011/12 7,416
2012/13 8,470
2013/14 7,630
2014/15 9,572
2015/16 13,713
2016/17 25,984
2017/18 36,349
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This statistic illustrates the number of customer complaints to the Financial Ombudsman regarding consumer credit lines in the United Kingdom (UK) between the financial years of 2009/2010 to 2017/2018. It can be seen that the number of complaints regarding consumer credit increased overall during the period under observation, reaching a total of over 36.3 thousand complaints as of 2017/2018. The smallest number of complaints was found in 2009/2010, when more than 6.3 thousand complaints were recorded.
Show more
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Statistics on "Financial complaints and compensation in the United Kingdom"
  • Customer complaints against financial services
The most important statistics
  • Financial compensation of claimants
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