The number of complaints submitted to the Financial Ombudsman regarding pension products and services in the United Kingdom (UK) generally increased between the financial years of 2009/2010 and 2022/2023, albeit with fluctuations. A total of 7,800 new complaints regarding pensions was reached in 2020/2021 - the highest number of pension-related complaints recorded during the time period under observation. At the beginning of the time period, the number of complaints stood at 3,594, so there has been a general increase of over four thousand complaints since then.
Number of complaints regarding pension products and services in the United Kingdom (UK) from 2009/2010 to 2022/23
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Financial Ombudsman Service. (June 14, 2023). Number of complaints regarding pension products and services in the United Kingdom (UK) from 2009/2010 to 2022/23 [Graph]. In Statista. Retrieved February 15, 2025, from https://www.statista.com/statistics/419052/complaints-about-pensions-in-united-kingdom-uk/?__sso_cookie_checker=failed
Financial Ombudsman Service. "Number of complaints regarding pension products and services in the United Kingdom (UK) from 2009/2010 to 2022/23." Chart. June 14, 2023. Statista. Accessed February 15, 2025. https://www.statista.com/statistics/419052/complaints-about-pensions-in-united-kingdom-uk/?__sso_cookie_checker=failed
Financial Ombudsman Service. (2023). Number of complaints regarding pension products and services in the United Kingdom (UK) from 2009/2010 to 2022/23. Statista. Statista Inc.. Accessed: February 15, 2025. https://www.statista.com/statistics/419052/complaints-about-pensions-in-united-kingdom-uk/?__sso_cookie_checker=failed
Financial Ombudsman Service. "Number of Complaints regarding Pension Products and Services in The United Kingdom (Uk) from 2009/2010 to 2022/23." Statista, Statista Inc., 14 Jun 2023, https://www.statista.com/statistics/419052/complaints-about-pensions-in-united-kingdom-uk/?__sso_cookie_checker=failed
Financial Ombudsman Service, Number of complaints regarding pension products and services in the United Kingdom (UK) from 2009/2010 to 2022/23 Statista, https://www.statista.com/statistics/419052/complaints-about-pensions-in-united-kingdom-uk/?__sso_cookie_checker=failed (last visited February 15, 2025)
Number of complaints regarding pension products and services in the United Kingdom (UK) from 2009/2010 to 2022/23 [Graph], Financial Ombudsman Service, June 14, 2023. [Online]. Available: https://www.statista.com/statistics/419052/complaints-about-pensions-in-united-kingdom-uk/?__sso_cookie_checker=failed