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Readiness to change the poor-service financial provider in Great Britain 2014
Readiness to change the poor-service financial provider in Great Britain 2014
Would you switch your main financial provider if you were personally dissatisfied with customer service?*
by Statista Research Department,
last edited
Oct 23, 2014
This statistic shows the willingness to switch away from the financial provider, which offers unsatisfying customer service in Great Britain, according to adults surveyed in October 2014. Approximately 29 percent of respondents stated that they were very likely and 32 that they were fairly likely to switch from their financial provider the case of poor customer service, bringing the total share of switchers to 61 percent.
Would you switch your main financial provider if you were personally dissatisfied with customer service?*
Loading statistic...
| Share of respondents | |
|---|---|
| Very likely | 29% |
| Fairly likely | 32% |
| Neither likely nor unlikely | 16% |
| Fairly unlikely | 6% |
| Very unlikely | 5% |
| Don't know | 11% |
| Share of respondents | |
|---|---|
| Very likely | 29% |
| Fairly likely | 32% |
| Neither likely nor unlikely | 16% |
| Fairly unlikely | 6% |
| Very unlikely | 5% |
| Don't know | 11% |
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by Statista Research Department,
last edited
Oct 23, 2014
This statistic shows the willingness to switch away from the financial provider, which offers unsatisfying customer service in Great Britain, according to adults surveyed in October 2014. Approximately 29 percent of respondents stated that they were very likely and 32 that they were fairly likely to switch from their financial provider the case of poor customer service, bringing the total share of switchers to 61 percent.
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- Release date
- October 2014
- Region
- United Kingdom (Great Britain)
- Survey time period
- October 2014
- Number of respondents
- 2,010 respondents
- Age group
- 16 to 75 years old
- Method of interview
- Online omnibus survey
- Supplementary notes
- *The full question read as follows: "How likely or unlikely would you be to consider switching from your main financial provider if you were personally dissatisfied with the customer service provided by your current financial provider?
Source
- Show sources information
- Show publisher information
- Release date
- October 2014
More information
- Region
- United Kingdom (Great Britain)
- Survey time period
- October 2014
- Number of respondents
- 2,010 respondents
- Age group
- 16 to 75 years old
- Method of interview
- Online omnibus survey
- Supplementary notes
- *The full question read as follows: "How likely or unlikely would you be to consider switching from your main financial provider if you were personally dissatisfied with the customer service provided by your current financial provider?
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