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Readiness to change the poor-service financial provider in Great Britain 2014

Published by Statista Research Department, Oct 23, 2014
This statistic shows the willingness to switch away from the financial provider, which offers unsatisfying customer service in Great Britain, according to adults surveyed in October 2014. Approximately 29 percent of respondents stated that they were very likely and 32 that they were fairly likely to switch from their financial provider the case of poor customer service, bringing the total share of switchers to 61 percent.

Would you switch your main financial provider if you were personally dissatisfied with customer service?*

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Sources

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Release date

October 2014

Region

United Kingdom (Great Britain)

Survey time period

October 2014

Number of respondents

2,010 respondents

Age group

16 to 75 years old

Method of interview

Online omnibus survey

Supplementary notes

*The full question read as follows: "How likely or unlikely would you be to consider switching from your main financial provider if you were personally dissatisfied with the customer service provided by your current financial provider?

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