E-government: availability of mobile services worldwide 2014-2020, by sector

Published by Joseph Johnson, Jan 27, 2021

In 2020, it was found that 54 percent of UN Member States provided their citizens with mobile health services. The same applied for the categories education and employment where 54 percent of countries shared public information via mobile update subscriptions and apps or SMS.

Percentage of countries offering mobile apps or SMS for public information updates from 2014 to 2020, by sector

	Education	Employment	Health	Environment	Social protection	Justice
2014	14%	11%	11%	7%	8%	-
2016	30%	25%	34%	24%	23%	-
2018	46%	38%	36%	36%	33%	-
2020	54%	54%	54%	52%	47%	41%

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Release date

July 2020

More information

Region

Worldwide

Survey time period

2014 to 2020

Number of respondents

103 UN Member States

Supplementary notes

2014 data from earlier publication

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