Of the largest energy suppliers in Great Britain, Bulb had the highest rate of resolving customer complaints within eight weeks in 2021. Throughout the year, the company resolved at least 95 percent of all complaints within that period. OVO, which acquired SSE's retail operations in early 2020, ranked second.
Share of quarterly complaints resolved within eight weeks by the largest energy suppliers in Great Britain in 2021
* SSE's retail business was acquired by OVO in January 2020.
According to the source, the category ‘large’ refers to suppliers whose market share exceeds five percent in at least one fuel.
A significant number of customer accounts that were moved to a new supplier under a Supplier of Last Resort (SoLR) process in the latter half of 2021 are not yet included in the data for Q4 2021, and to a lesser extent, Q3 2021.
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Ofgem. (February 28, 2022). Share of quarterly complaints resolved within eight weeks by the largest energy suppliers in Great Britain in 2021 [Graph]. In Statista. Retrieved May 25, 2022, from https://www.statista.com/statistics/429336/big-six-complaints-resolved-within-eight-weeks-uk/
Ofgem. "Share of quarterly complaints resolved within eight weeks by the largest energy suppliers in Great Britain in 2021." Chart. February 28, 2022. Statista. Accessed May 25, 2022. https://www.statista.com/statistics/429336/big-six-complaints-resolved-within-eight-weeks-uk/
Ofgem. (2022). Share of quarterly complaints resolved within eight weeks by the largest energy suppliers in Great Britain in 2021. Statista. Statista Inc.. Accessed: May 25, 2022. https://www.statista.com/statistics/429336/big-six-complaints-resolved-within-eight-weeks-uk/
Ofgem. "Share of Quarterly Complaints Resolved within Eight Weeks by The Largest Energy Suppliers in Great Britain in 2021." Statista, Statista Inc., 28 Feb 2022, https://www.statista.com/statistics/429336/big-six-complaints-resolved-within-eight-weeks-uk/
Ofgem, Share of quarterly complaints resolved within eight weeks by the largest energy suppliers in Great Britain in 2021 Statista, https://www.statista.com/statistics/429336/big-six-complaints-resolved-within-eight-weeks-uk/ (last visited May 25, 2022)
