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Complaints resolved by large suppliers within eight weeks in Great Britain 2021

Share of quarterly complaints resolved within eight weeks by the largest energy suppliers in Great Britain in 2021

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Release date

February 2022


United Kingdom (Great Britain)

Survey time period


Supplementary notes

* SSE's retail business was acquired by OVO in January 2020.
According to the source, the category ‘large’ refers to suppliers whose market share exceeds five percent in at least one fuel.
A significant number of customer accounts that were moved to a new supplier under a Supplier of Last Resort (SoLR) process in the latter half of 2021 are not yet included in the data for Q4 2021, and to a lesser extent, Q3 2021.

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Statistics on "Centrica and British Gas"

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