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Complaints resolved within eight weeks by the 'Big Six' UK energy companies 2018
Complaints resolved within eight weeks by the 'Big Six' UK energy companies 2018
Share of quarterly complaints resolved by the 'Big Six' energy companies in the United Kingdom (UK) within eight weeks in 2018
by Ian Tiseo,
last edited
Mar 11, 2019
This statistic shows how each of the so-called 'Big Six' energy companies in the United Kingdom (UK) fared in resolving complaints within eight weeks of a complaint being reported, during 2018. SSE managed to resolve 95 percent or more of complaints within eight weeks during each quarter.
Share of quarterly complaints resolved by the 'Big Six' energy companies in the United Kingdom (UK) within eight weeks in 2018
Loading statistic...
| Q1 '18 | Q2 '18 | Q3 '18 | Q4 '18 | |
|---|---|---|---|---|
| British Gas | 90% | 92% | 92% | 93% |
| EDF Energy | 95% | 94% | 95% | 95% |
| Eon | 94% | 93% | 95% | 95% |
| npower | 92% | 91% | 88% | 88% |
| Scottish Power | 97% | 93% | 84% | 82% |
| SSE | 95% | 95% | 96% | 96% |
| Q1 '18 | Q2 '18 | Q3 '18 | Q4 '18 | |
|---|---|---|---|---|
| British Gas | 90% | 92% | 92% | 93% |
| EDF Energy | 95% | 94% | 95% | 95% |
| Eon | 94% | 93% | 95% | 95% |
| npower | 92% | 91% | 88% | 88% |
| Scottish Power | 97% | 93% | 84% | 82% |
| SSE | 95% | 95% | 96% | 96% |
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by Ian Tiseo,
last edited
Mar 11, 2019
This statistic shows how each of the so-called 'Big Six' energy companies in the United Kingdom (UK) fared in resolving complaints within eight weeks of a complaint being reported, during 2018. SSE managed to resolve 95 percent or more of complaints within eight weeks during each quarter.
- Source
- Ofgem
- Show further sources information
- Show publisher information
- Release date
- February 2019
- Region
- United Kingdom
- Survey time period
- 2018
- Supplementary notes
- Energy suppliers in the United Kingdom are required to provide quarterly figures detailing the nature and volume of complaints.
Free access to basic statistics
Source
- Source
- Ofgem
- Show further sources information
- Show publisher information
- Release date
- February 2019
More information
- Region
- United Kingdom
- Survey time period
- 2018
- Supplementary notes
- Energy suppliers in the United Kingdom are required to provide quarterly figures detailing the nature and volume of complaints.
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Statistics on "Big Six energy suppliers in the United Kingdom (UK)"
- Overall financial performance
The most important statistics
- Aggregate profits of the Big Six energy suppliers from generation and supply in the United Kingdom (UK) from 2009 to 2018 (in million GBP)Aggregate profits of the Big Six in the United Kingdom (UK) 2009-2018
- Aggregate domestic energy supply profits of the Big Six energy suppliers in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)Aggregate domestic energy supply profits of the Big Six in the UK 2009-2017
- Aggregate non-domestic energy supply profits of the Big Six energy suppliers in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)Aggregate non-domestic energy supply profits of the Big Six in the UK 2009-2017
- Total profits of the Big Six energy suppliers from energy generation in the United Kingdom (UK) from 2009 to 2017 (in million GBP)Big Six profits through generation in the United Kingdom (UK) 2009-2017
- Total profits of the Big Six energy suppliers from non-domestic supply in the United Kingdom (UK) from 2009 to 2017 (in million GBP)Big Six non-domestic supply profits in the United Kingdom (UK) 2009-2017
- Total profits of the Big Six energy suppliers from domestic supply in the United Kingdom (UK) from 2009 to 2017 (in million GBP)Big six domestic supply profits in the United Kingdom (UK) 2009-2017
- Profit margin in the supply segment for the Big Six energy suppliers in the United Kingdom (UK) from 2009 to 2018Big six profit margin for supply in the United Kingdom (UK) 2009-2018
- Non-domestic energy supply profits
The most important statistics
- Non-domestic energy supply profits of United Kingdom (UK) based energy supplier E.ON from 2009 to 2017 (in million British pounds)Non-domestic energy supply profits of E.ON 2009-2017
- Non-domestic energy supply profits of United Kingdom (UK) based energy supplier EDF Energy from 2009 to 2017 (in million British pounds)Non-domestic energy supply profits of EDF Energy 2009-2017
- Non-domestic energy supply profits of United Kingdom (UK) based energy supplier RWE npower from 2009 to 2017 (in million British pounds)Non-domestic energy supply profits of RWE npower 2009-2017
- Non-domestic energy supply profits of United Kingdom (UK) based energy supplier ScottishPower from 2009 to 2017 (in million British pounds)Non-domestic energy supply profits of ScottishPower 2009-2017
- Non-domestic energy supply profits of United Kingdom (UK) based energy supplier SSE in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)Non-domestic energy supply profits of SSE in the United Kingdom 2009-2017
- Non-domestic energy supply profits of Centrica in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)Centrica non-domestic energy supply profits in the United Kingdom (UK) 2009-2017
- Domestic energy supply profits
The most important statistics
- Domestic energy supply profits of Centrica in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)Domestic energy supply profits of Centrica in the United Kingdom (UK) 2009-2017
- Domestic energy supply profits of E.ON in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)Domestic energy supply profits of E.ON in the United Kingdom (UK) 2009-2017
- Domestic energy supply profits of EDF Energy in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)Domestic energy supply profits of EDF Energy in the United Kingdom (UK) 2009-2017
- Domestic energy supply profits of RWE npower in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)Domestic energy supply profits of RWE npower in the United Kingdom (UK) 2009-2017
- Domestic energy supply profits of ScottishPower in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)Domestic energy supply profits of ScottishPower in the UK 2009-2017
- Domestic energy supply profits of SSE in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)Domestic energy supply profits of SSE in the United Kingdom (UK) 2009-2017
- Energy generation profits
The most important statistics
- Energy generation profits of SSE in the United Kingdom from (UK) 2009 to 2017 (in million British pounds)Energy generation profits of SSE in the United Kingdom (UK) 2009-2017
- Energy generation profits of ScottishPower from 2009 to 2017 (in million British pounds)Energy generation profits of ScottishPower 2009-2017
- Energy generation profits of RWE npower in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)Energy generation profits of RWE npower in the United Kingdom (UK) 2009-2017
- Energy generation profits of EDF Energy in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)Energy generation profits of EDF Energy in the United Kingdom (UK) 2009-2017
- Energy generation profits of Centrica in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)Energy generation profits of Centrica in the United Kingdom (UK) 2009-2017
- Energy generation profits of E.ON in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)Energy generation profits of E.ON in the United Kingdom (UK) 2009-2017
- Corporate perfomance - complaint data
The most important statistics
- Share of quarterly complaints resolved by the 'Big Six' energy companies in the United Kingdom (UK), by the next working day in 2018Complaints resolved by 'Big Six' UK energy companies by end of work day 2018
- Quarterly number of complaints received by the 'Big Six' energy companies in the Great Britain (GB) from2013 to 2019, per 100,000 customersComplaints received by big six energy suppliers per 100,000 customers GB 2013-2019
- Share of quarterly complaints resolved by the 'Big Six' energy companies in the United Kingdom (UK) within eight weeks in 2018Complaints resolved within eight weeks by the 'Big Six' UK energy companies 2018
- Quarterly number of complaints received by the 'Big Six' energy companies in the United Kingdom (UK) in 2018, per 100,000 customersComplaints received by 'Big Six' UK energy companies 2018, per 100,000 customers
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Statistics on "Big Six energy suppliers in the United Kingdom (UK)"
- Aggregate profits of the Big Six energy suppliers from generation and supply in the United Kingdom (UK) from 2009 to 2018 (in million GBP)
- Aggregate domestic energy supply profits of the Big Six energy suppliers in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)
- Aggregate non-domestic energy supply profits of the Big Six energy suppliers in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)
- Total profits of the Big Six energy suppliers from energy generation in the United Kingdom (UK) from 2009 to 2017 (in million GBP)
- Total profits of the Big Six energy suppliers from non-domestic supply in the United Kingdom (UK) from 2009 to 2017 (in million GBP)
- Total profits of the Big Six energy suppliers from domestic supply in the United Kingdom (UK) from 2009 to 2017 (in million GBP)
- Profit margin in the supply segment for the Big Six energy suppliers in the United Kingdom (UK) from 2009 to 2018
- Non-domestic energy supply profits of United Kingdom (UK) based energy supplier E.ON from 2009 to 2017 (in million British pounds)
- Non-domestic energy supply profits of United Kingdom (UK) based energy supplier EDF Energy from 2009 to 2017 (in million British pounds)
- Non-domestic energy supply profits of United Kingdom (UK) based energy supplier RWE npower from 2009 to 2017 (in million British pounds)
- Non-domestic energy supply profits of United Kingdom (UK) based energy supplier ScottishPower from 2009 to 2017 (in million British pounds)
- Non-domestic energy supply profits of United Kingdom (UK) based energy supplier SSE in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)
- Non-domestic energy supply profits of Centrica in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)
- Domestic energy supply profits of Centrica in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)
- Domestic energy supply profits of E.ON in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)
- Domestic energy supply profits of EDF Energy in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)
- Domestic energy supply profits of RWE npower in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)
- Domestic energy supply profits of ScottishPower in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)
- Domestic energy supply profits of SSE in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)
- Energy generation profits of SSE in the United Kingdom from (UK) 2009 to 2017 (in million British pounds)
- Energy generation profits of ScottishPower from 2009 to 2017 (in million British pounds)
- Energy generation profits of RWE npower in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)
- Energy generation profits of EDF Energy in the United Kingdom (UK) from 2009 to 2017 (in million British pounds)
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- Share of quarterly complaints resolved by the 'Big Six' energy companies in the United Kingdom (UK), by the next working day in 2018
- Quarterly number of complaints received by the 'Big Six' energy companies in the Great Britain (GB) from2013 to 2019, per 100,000 customers
- Share of quarterly complaints resolved by the 'Big Six' energy companies in the United Kingdom (UK) within eight weeks in 2018
- Quarterly number of complaints received by the 'Big Six' energy companies in the United Kingdom (UK) in 2018, per 100,000 customers
- Number of quarterly complaints resolved by Ecotricity in the United Kingdom (UK) from 2014 to 2015
- Percentage of quarterly complaints resolved by First Utility in the United Kingdom (UK) by the end of the next working day from 2014 to 2018
- Number of quarterly complaints resolved by First Utility in the United Kingdom (UK) from 2013 to 2019
- Percentage of quarterly complaints resolved by Ovo in Great Britain (GB) within eight weeks from 2014 to 2018
- Number of quarterly complaints resolved by Ovo in the United Kingdom (UK) from 2014 to 2015
- Percentage of quarterly complaints resolved by Spark Energy within eight weeks in Great Britain (GB) from 2014 to 2018
- Number of quarterly complaints resolved by Utilita in the United Kingdom (UK) from 2014 to 2015
- Percentage of quarterly complaints resolved by Utility Warehouse within eight week in Great Britain from 2014 to 2018
- Percentage of quarterly complaints resolved by Solarplicity by the end of the next working day in Great Britain from 2014 to 2018
- Percentage of quarterly complaints resolved by Utilita within eight weeks in Great Britain (GB) from 2014 to 2018
- Percentage of quarterly complaints resolved by Solarplicity within eight weeks in Great Britain from 2017 to 2018
- Number of quarterly complaints received by Spark Energy in Great Britain from 2014 to 2018, per 10,000 customers
- Percentage of quarterly complaints resolved by Utilita in the United Kingdom (UK) by the end of the next working day from 2014 to 2019
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