This statistic shows how many complaints independent energy supplier First Utility resolved in the United Kingdom (UK) by the end of the next working day from the first quarter of 2014 to the third quarter of 2019. The figures show a significant increase in the resolution rate over this period from 15 percent in the first quarter of 2014 to a peak of 66 percent in the first quarter of 2019. In the third quarter of 2019, the resolution rate dropped to 40 percent.
Percentage of quarterly complaints resolved by First Utility in the United Kingdom (UK) by the end of the next working day from 2014 to 2019
Characteristic
Percentage of complaints resolved within the next working day
Energy suppliers in the United Kingdom are required to provide quarterly figures detailing the number of complaints they have received, as well as publishing the top 5 reasons for complaints.
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Ofgem. (November 30, 2019). Percentage of quarterly complaints resolved by First Utility in the United Kingdom (UK) by the end of the next working day from 2014 to 2019 [Graph]. In Statista. Retrieved January 25, 2025, from https://www.statista.com/statistics/429804/first-utility-energy-complaints-resolved-by-end-of-next-working-day-uk/?__sso_cookie_checker=failed
Ofgem. "Percentage of quarterly complaints resolved by First Utility in the United Kingdom (UK) by the end of the next working day from 2014 to 2019." Chart. November 30, 2019. Statista. Accessed January 25, 2025. https://www.statista.com/statistics/429804/first-utility-energy-complaints-resolved-by-end-of-next-working-day-uk/?__sso_cookie_checker=failed
Ofgem. (2019). Percentage of quarterly complaints resolved by First Utility in the United Kingdom (UK) by the end of the next working day from 2014 to 2019. Statista. Statista Inc.. Accessed: January 25, 2025. https://www.statista.com/statistics/429804/first-utility-energy-complaints-resolved-by-end-of-next-working-day-uk/?__sso_cookie_checker=failed
Ofgem. "Percentage of Quarterly Complaints Resolved by First Utility in The United Kingdom (Uk) by The End of The next Working Day from 2014 to 2019." Statista, Statista Inc., 30 Nov 2019, https://www.statista.com/statistics/429804/first-utility-energy-complaints-resolved-by-end-of-next-working-day-uk/?__sso_cookie_checker=failed
Ofgem, Percentage of quarterly complaints resolved by First Utility in the United Kingdom (UK) by the end of the next working day from 2014 to 2019 Statista, https://www.statista.com/statistics/429804/first-utility-energy-complaints-resolved-by-end-of-next-working-day-uk/?__sso_cookie_checker=failed (last visited January 25, 2025)
Percentage of quarterly complaints resolved by First Utility in the United Kingdom (UK) by the end of the next working day from 2014 to 2019 [Graph], Ofgem, November 30, 2019. [Online]. Available: https://www.statista.com/statistics/429804/first-utility-energy-complaints-resolved-by-end-of-next-working-day-uk/?__sso_cookie_checker=failed
