How can travel companies enhance customer experience in the United States 2015

The statistic shows ways in which a customers travel experience could be enhanced. The survey revealed that 89 percent of respondents viewed receiving an upgrade on a room as something which would improve their trip.

How can travel companies improve your travel experience?*

Share of respondents
Receiving an upgrade like a first class seat or a better room at a hotel89%
Experiencing top-notch service (i.e. hotel staff that went above and beyond expectation)84%
Seamless trip / no travel mishaps79%
Personalized service / the hotel anticipated all travel needs in advance71%
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Release date

May 2015


United States

Survey time period

March 2015

Number of respondents

1,400 respondents

Supplementary notes

* The source does not provide original wording of the question. The wording chosen here might therefore differ slightly from the wording of the survey.

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Statistics on "City trips in the U.S."

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