Canada: reasons for positive recommendations for online retailers 2013

Drivers of positive recommendations of online retailers in Canada as of April 2013

Canada: reasons for positive recommendations for online retailers 2013 This statistic shows the responses to a study regarding service features and online retailer recommendations among online shoppers in Canada as of April 2013. During the reported period, 65 percent of respondents stated that free shipping led them to recommend an online retailer.
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Drivers of positive recommendations of online retailers in Canada as of April 2013

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Share of respondents
Free shipping65%
Receiving my product when expected53%
Easy returns and exchanges36%
Free returns35%
Tracking services34%
Share of respondents
Free shipping65%
Receiving my product when expected53%
Easy returns and exchanges36%
Free returns35%
Tracking services34%
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This statistic shows the responses to a study regarding service features and online retailer recommendations among online shoppers in Canada as of April 2013. During the reported period, 65 percent of respondents stated that free shipping led them to recommend an online retailer.
Show more
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