Customer relationship management software usage in France 2021, by company size

Published by
Alexandra Borgeaud,
Jun 12, 2023
This statistic presents the penetration of customer relationship management (CRM) software among enterprises in France in 2021, by company size. While only one-fourth of companies employing 10 to 19 staff used CRM software in 2021, nearly 66 percent of enterprises of 250 employees or more used a CRM software in France that year.

Share of enterprises using a customer relationship management (CRM) software in France in 2021, by company size

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Release date

June 2022

Region

France

Survey time period

2021

Number of respondents

196,204*

Special properties

enterprises employing 10 staff or more

Supplementary notes

* n (10-19 employees): 109,593; n (20-49 employees): 57,939; n (50-249 employees): 23,645; n (250 employees or more): 5,027.

Figures have been rounded.
Shares calculated using figures provided by the source.
Includes enterprises of at least ten people (except agricultural, financial and insurances enterprises).

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