Consumer survey: importance of retail call center service quality in the UK 2015

This statistic illustrates the importance of retail employees offering an engaging and informative level of service via phone to consumers in the United Kingdom, rated on a scale of 1 to 10 (with 10 being 'important' and 1 being 'not important'). According to the survey, UK consumers generally found it important that retail employees could offer an informative service through call center channels.

On a scale of 1-10, how important is it to you that retail employees offer an engaging and informative level of service via phone?

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Source

Release date

2015

Region

United Kingdom

Survey time period

2015

Number of respondents

2,000 respondents

Age group

18 years and older

Special properties

Consumers, representative of UK population

Method of interview

Panel survey

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