Leading specialty stores for customer satisfaction in Ontario 2013-2014

This statistic shows the leading specialty stores for customer satisfaction in Ontario from 2013 to 2014. Retail customers in Ontario gave chocolate retailer DAVID's TEA a customer satisfaction score of 89.3 out of 100 in 2014, increasing from 86.5 out of 100 the previous year.

Leading specialty stores for customer satisfaction in Ontario from 2013 to 2014

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Source

Release date

December 2014

Region

Canada

Survey time period

October 16 to November 7, 2013 and 2014

Number of respondents

7,500+

Age group

15 years and older

Special properties

Ontarians

Method of interview

Online survey

Supplementary notes

The Wow Index measures retail customer satisfaction in Ontario, Canada, based on a weighted averaged of 16 factors with 100 being the highest possible score.
Data for Teavana, Tiffany & Co, Pandora, Pet Valu, Bulk Barn, Rocky Mountain Chocolate Factory and Bently was not available for 2013.
Data for Birks was not available for 2014.

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