- Services›
- Business Services›
Factors for businesses when selecting outsourcing providers worldwide 2015
Premium statistics
Industry-specific and extensively researched technical data (partially from exclusive partnerships).
A paid subscription is required for full access.
Factors for businesses when selecting outsourcing providers worldwide 2015
Which of the following criteria are most important when selecting an outsourcing provider?
This statistic shows the leading criteria for businesses worldwide when selecting an outsourcing provider as of February 2015. During the survey, 56 percent of mid-market business leaders worldwide said service reliability is an important factor when choosing an outsourcing provider.
Which of the following criteria are most important when selecting an outsourcing provider?
| Share of respondents | |
|---|---|
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| Share of respondents | |
|---|---|
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
Exclusive Premium statistic
You need a Premium Account for unlimited access.
Full access to 1.5m statistics
Incl. source references
Available to download in PNG, PDF, XLS format
Premium Account
only $49 / month
*
Exclusive content
Exclusive Premium statistic
You need a Premium Account for unlimited access.
Full access to 1.5m statistics
Incl. source references
Available to download in PNG, PDF, XLS format
Premium Account
only $49 / month
*
© Statista 2019
About this statistic
Show source
Download
Settings
Share
Chart type
Datalabels
Share on Social Media
Download started
Please be patient - this may take a moment
Please be patient - this may take a moment
Description
Source
More information
This statistic shows the leading criteria for businesses worldwide when selecting an outsourcing provider as of February 2015. During the survey, 56 percent of mid-market business leaders worldwide said service reliability is an important factor when choosing an outsourcing provider.
Show more- Show sources information
- Show publisher information
- Release date
- June 2015
- Region
- Worldwide
- Survey time period
- February 2015
- Number of respondents
- 2,571 respondents
- Special properties
- CEOs, managing directors, chairmen and other senior decision-makers from mid-market business in all industries
- Supplementary notes
- The source states the type of survey as "interviews."
Source
- Show sources information
- Show publisher information
- Release date
- June 2015
More information
- Region
- Worldwide
- Survey time period
- February 2015
- Number of respondents
- 2,571 respondents
- Special properties
- CEOs, managing directors, chairmen and other senior decision-makers from mid-market business in all industries
- Supplementary notes
- The source states the type of survey as "interviews."
Other statistics on the topic
Business process outsourcing industry worldwide
Statista Accounts:
Access All Statistics. Starting from $588 / Year
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account!
Premium Account
Your perfect start with Statista
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$49 / Month *
Corporate Account
Full access
Corporate solution including all features.
* All products require an annual contract.
Prices do not include sales tax.
Prices do not include sales tax.
Leading companies trust Statista:
Related Studies: Available to Download in PDF or PPTX Format
All Information
in one Presentation
IT outsourcing
- 95 page/s
- English
- pptx
- Detailed references
Everything On "IT outsourcing" in One Document: Edited and Divided into Handy Chapters. Including Detailed References.
Statista is a great source of knowledge, and pretty helpful to manage the daily work.Christof Baron
CEO, MindShare Germany
Statistics on "IT outsourcing"
- Global outsourcing market
The most important statistics
- Global market size of outsourced services from 2000 to 2018 (in billion U.S. dollars)*Global market size of outsourced services 2000-2018
- Global outsourcing industry revenue from 2010 to 2018, by service type (in billion U.S. dollars)*Global outsourcing industry revenue by service type 2010-2018
- Global outsourcing industry revenue from 2010 to 2018, by region (in billion U.S. dollars)*Global outsourcing industry revenue by region 2010-2018
- Total contract value of the business process outsourcing (BPO) market worldwide from 2000 to 2018 (in billion U.S. dollars)*Total contract value of the business process outsourcing market worldwide 2000-2018
- Leading countries in offshore business services worldwide in 2017Leading countries in offshore business services worldwide in 2017
- Most financially attractive countries for offshore business services worldwide in 2017Most financially attractive countries for offshore business services worldwide 2017
- Global BPO market size in Q4 2017, by segment (in million U.S. dollars)Global market size of BPO by segment Q4 2017
- Distribution of business process outsourcing (BPO) cost components, as of 2017, by typeGlobal cost component of BPO by type 2017
- IT services and outsourcing
The most important statistics
- Information technology (IT) services spending forecast worldwide from 2008 to 2020 (in billion U.S. dollars)IT services global spending forecast 2008-2020
- Forecasted business and government spending on information technology (IT) products and services worldwide from 2014 to 2019, by segment (in billion U.S. dollars)Total expenditure IT products and services worldwide 2014-2019, by category
- Total contract value of the information technology outsourcing (ITO) market worldwide from 2000 to 2018 (in billion U.S. dollars)*Contract value of the information technology outsourcing market worldwide 2000-2018
- Infrastructure services (outsourcing, hosting) expenditure worldwide from 2015 to 2026 (in billion U.S. dollars)Global infrastructure services spending 2015-2026
- Global businesses and governments spending on tech outsourcing and hardware maintenance in 2017 in billion U.S. dollarsTech outsourcing and hardware maintenance - worldwide spending 2017
- Forecasted business and government spending on IT outsourcing and hardware maintenance from 2013 to 2017, by segment (in billion U.S. dollars)Expenditure on IT outsourcing and hardware maintenance worldwide 2013-2017 by segment
- Outsourced or off-shored IT functions worldwide, as of 2017IT functions outsourced worldwide 2017
- Cloud services
The most important statistics
- Size of the public cloud computing services market from 2009 to 2021 (in billion U.S. dollars)**Public cloud services: market size 2009-2021
- Public cloud application services/software as a service (SaaS) market revenues worldwide from 2015 to 2021 (in billion U.S. dollars)Global public cloud application services (SaaS) market size 2015-2021
- Size of the cloud Infrastructure as a Service (IaaS) market worldwide from 2010 to 2020 (in million U.S. dollars)Infrastructure as a Service cloud market size worldwide 2010-2020
- Size of the public cloud platform as a service (PaaS) market worldwide from 2015 to 2021 (in billion U.S. dollars)Public cloud application infrastructure services market 2015-2021
- As-a-service market annual contract value (ACV) worldwide from 2015 to 2018, by quarter (in billion U.S. dollars)*ACV for as-a-service market worldwide 2015-2018
- Public cloud software as a service (SaaS) market share worldwide in 2017, by vendorMarket share of public cloud SaaS vendors worldwide 2017
- Revenues from public cloud infrastructure as a service (IaaS) market worldwide from 2015 to 2017, by vendor (in million U.S. dollars)Vendor revenue from the public cloud services IaaS market worldwide 2015-2017
- Distribution of cloud Platform as a Service (PaaS) market revenues worldwide from 2015 to June 2018, by vendor*Global cloud platform (PaaS) revenue share 2015-2018, by vendor
- Automation/AI
The most important statistics
- Total automation and artificial intelligence (AI) operations expenditure worldwide from 2016 to 2021 (in billion U.S. dollars)Artificial intelligence and process automation spending worldwide 2016-2021
- Potential impact of automation on the business process outsourcing (BPO) market worldwide from 2013 to 2026 (in billion U.S. dollars)Impact of automationt: BPO market worldwide 2013-2026
- Change in IT/business processing outsourcing (BPO) service worker numbers due to automation and AI, from 2016 to 2022, by skill level (in millions)Impact of automation/AI on IT/BPO service worker figures globally 2016-2022, by skill
- Change in IT/ business processing outsourcing (BPO) service worker numbers due to automation and AI, in 2016 and 2022, by select country (in millions)Automation and AI's impact on IT/BPO service workers 2016-2022, by select country
- Change in low-skilled IT/business processing outsourcing (BPO) service worker numbers due to automation and AI from 2016 to 2022, by select country (in millions)Automation and AI's impact on IT/BPO low-skilled workers 2016-2022, by select country
- Expected job impact of cognitive technologies/artificial intelligence (AI) on contractors and outsourcer positions in implementing organizations worldwide, as of 2017Global AI's job impact on contractors and outsourcers in adopting organizations 2017
- Survey data
The most important statistics
- Outsourced or off-shored IT functions worldwide, as of 2017IT functions outsourced worldwide 2017
- Leading factors for businesses in selecting an IT service provider worldwide, as of April 2017Factors for businesses when selecting IT service providers worldwide as of April 2017
- Which of the following criteria are most important when selecting an outsourcing provider? Factors for businesses when selecting outsourcing providers worldwide 2015
- Which of the following do you consider to be the main drivers of a successful outsourcing experience?Factors which create successful outsourcing experiences for businesses worldwide 2015
- Share of IT leaders worldwide who expect outsourcing/offshoring spending increases, from 2005 to 2018Plans for offshoring and outsourcing increases worldwide 2018
- Percentages of organizations that outsourced IT security services worldwide from 2014 to 2017, by serviceOutsourcing of IT security services worldwide 2014-2017
- IT network hosting locations worldwide from 2014 to 2017Hosted location of IT networks worldwide 2014-2017
- Top challenges of cloud-based service use among mid-market enterprises in the United States, as of July 2017U.S.: cloud adoption difficulties in mid-market 2017
Popular Related Keywords
Need help with using Statista for your research?
Tutorials and first steps
Further Content: Statistics, Studies, and Topic Pages
Statistics
- Leading obstacles in outsourcing for businesses worldwide as of September 2013
- Factors encouraging the outsourcing of back office services worldwide in 2013
- Leading drivers for outsourcing back-office services worldwide as of September 2013
- Leading drivers for outsourcing back-office services in BRIC countries in 2013
- Businesses with BPO or plans to outsource worldwide in 2013, by region
- TTEC Holding's net income 2013-2017
- Latin America: BPO industry growth rate 2017, by country
- TTEC Holding's operating income 2013-2017
- TTEC Holding's cost of services 2013-2017
- Number of business services centers in Poland 2015, by city
- Total number of business services centers in Poland 2015, by center type
- TTEC Holding's total workstations 2016-2017
- Total employees for business services centers in Poland 2015, by center type
- TTEC Holding's revenue 2013-2017
- Number of employees per business services centers in Poland 2015, by city
- Value of business process outsourcing deals in the United Kingdom (UK) 2014-2017
- SPAs: facilities management outsourcing demand worldwide by process area Q4 2017
- Share of Canadians who never tip for selected services 2016
- Other business support service activities n.e.c. revenue in Italy 2010-2022
- Importance of benefits expected from BPO over the next two years worldwide in 2014
Studies
- Business process outsourcing (BPO) worldwide
- IT outsourcing
- Market research
- Consulting services in the U.S.
- Global REFM Outsourcing Pulse Survey 2018
- Synnex Annual Report 2018
- Teleperformance Annual Report 2017
- The State of Outsourcing and Operations 2017
- TTEC Annual Report 2017 on Form 10-K
- Synnex Annual Report 2017
- 2018 KPMG International Annual Review
- The State of Services and Outsourcing in 2014
- Global Sourcing and As-a-Service Market Insights 2018
- Thomson Reuters Annual Report 2017
- The Forrester Wave: Global Infrastructure Outsourcing
Statistics on "IT outsourcing"
- Global market size of outsourced services from 2000 to 2018 (in billion U.S. dollars)*
- Global outsourcing industry revenue from 2010 to 2018, by service type (in billion U.S. dollars)*
- Global outsourcing industry revenue from 2010 to 2018, by region (in billion U.S. dollars)*
- Total contract value of the business process outsourcing (BPO) market worldwide from 2000 to 2018 (in billion U.S. dollars)*
- Leading countries in offshore business services worldwide in 2017
- Most financially attractive countries for offshore business services worldwide in 2017
- Global BPO market size in Q4 2017, by segment (in million U.S. dollars)
- Distribution of business process outsourcing (BPO) cost components, as of 2017, by type
- Business process outsourcing (BPO) market shares in 2016, by vendor
- Information technology (IT) services spending forecast worldwide from 2008 to 2020 (in billion U.S. dollars)
- Forecasted business and government spending on information technology (IT) products and services worldwide from 2014 to 2019, by segment (in billion U.S. dollars)
- Total contract value of the information technology outsourcing (ITO) market worldwide from 2000 to 2018 (in billion U.S. dollars)*
- Infrastructure services (outsourcing, hosting) expenditure worldwide from 2015 to 2026 (in billion U.S. dollars)
- Global businesses and governments spending on tech outsourcing and hardware maintenance in 2017 in billion U.S. dollars
- Forecasted business and government spending on IT outsourcing and hardware maintenance from 2013 to 2017, by segment (in billion U.S. dollars)
- Outsourced or off-shored IT functions worldwide, as of 2017
- Size of the public cloud computing services market from 2009 to 2021 (in billion U.S. dollars)**
- Public cloud application services/software as a service (SaaS) market revenues worldwide from 2015 to 2021 (in billion U.S. dollars)
- Size of the cloud Infrastructure as a Service (IaaS) market worldwide from 2010 to 2020 (in million U.S. dollars)
- Size of the public cloud platform as a service (PaaS) market worldwide from 2015 to 2021 (in billion U.S. dollars)
- As-a-service market annual contract value (ACV) worldwide from 2015 to 2018, by quarter (in billion U.S. dollars)*
- Public cloud software as a service (SaaS) market share worldwide in 2017, by vendor
- Revenues from public cloud infrastructure as a service (IaaS) market worldwide from 2015 to 2017, by vendor (in million U.S. dollars)
- Distribution of cloud Platform as a Service (PaaS) market revenues worldwide from 2015 to June 2018, by vendor*
- Current and planned usage of public cloud platform services running applications worldwide as of 2019
- Current usage of private cloud platform services running applications worldwide from 2017 to 2019, by service
- Hosted cloud application services use among businesses worldwide in 2016 and 2017
- IT network hosting locations worldwide from 2014 to 2017
- Total automation and artificial intelligence (AI) operations expenditure worldwide from 2016 to 2021 (in billion U.S. dollars)
- Potential impact of automation on the business process outsourcing (BPO) market worldwide from 2013 to 2026 (in billion U.S. dollars)
- Change in IT/business processing outsourcing (BPO) service worker numbers due to automation and AI, from 2016 to 2022, by skill level (in millions)
- Change in IT/ business processing outsourcing (BPO) service worker numbers due to automation and AI, in 2016 and 2022, by select country (in millions)
- Change in low-skilled IT/business processing outsourcing (BPO) service worker numbers due to automation and AI from 2016 to 2022, by select country (in millions)
- Expected job impact of cognitive technologies/artificial intelligence (AI) on contractors and outsourcer positions in implementing organizations worldwide, as of 2017
- Leading factors for businesses in selecting an IT service provider worldwide, as of April 2017
- Which of the following criteria are most important when selecting an outsourcing provider?
- Which of the following do you consider to be the main drivers of a successful outsourcing experience?
- Share of IT leaders worldwide who expect outsourcing/offshoring spending increases, from 2005 to 2018
- Percentages of organizations that outsourced IT security services worldwide from 2014 to 2017, by service
- Top challenges of cloud-based service use among mid-market enterprises in the United States, as of July 2017
- Leading obstacles in outsourcing for businesses worldwide as of September 2013
- Leading factors encouraging the outsourcing of back office services worldwide as of September 2013
- Leading drivers for outsourcing back-office services worldwide as of September 2013
- Leading drivers for outsourcing back-office services in BRIC countries as of September 2013*
- Share of businesses with business process outsourcing (BPO) or plans to outsource worldwide as of September 2013, by region
- Total net income generated by TTEC Holdings from 2013 to 2017 (in million U.S. dollars)
- Annual growth rate of the Business Process Outsourcing (BPO) market in selected countries in Latin America in 2017
- Total operating income generated by TTEC Holdings from 2013 to 2017 (in million U.S. dollars)
- Total cost of services generated by TTEC Holdings from 2013 to 2017 (in million U.S. dollars)
- Number of business services centers in largest cities of Poland as of 2015
- Total number of business services centers in Poland as of 2015, by business services center type
- Number of workstations in use by TTEC Holdings in 2016 and 2017
- Total number of employees in business services centers in Poland as of 2015, by business services center type
- Total revenue generated by TTEC Holdings from 2013 to 2017 (in billion U.S. dollars)
- Number of employees per business services centers in leading cities in Poland as of 2015
- Value of business process outsourcing (BPO) agreements reached in the United Kingdom (UK) from 2014 to 2017 (in billion GBP)
- Facilities management outsourcing demand among SPAs worldwide as of 4th quarter 2017, by process area*
- For which of the following services, if any, do you never tip?
- Other business support service activities n.e.c. revenue in Italy from 2010 to 2022 (in billion U.S. dollars)
- Importance of benefits expected from current business process outsourcing (BPO) over the next two years worldwide as of May 2014
Statista Accounts:
Access All Statistics. Starting from $588 / Year
Related topics
About Statista
Statista offers dossiers and reports on over 170 industries. With Statista you are always able to make informed decisions and boost your work efficiency.
Internet & Telecommunications
- Social Media
- E-Commerce
- Online Video & Entertainment
- Advertising & Marketing
Consumer Goods & FMCG
- Alcoholic Beverages
- Cleaning Products
- Cosmetics & Personal Care
- Food & Nutrition
Retail & Trade
- Health & Hygiene
- International Trade
- Shopping Behavior
- Sports & Leisure
Travel, Tourism & Hospitality
- Business Travel
- Leisure Travel
- Accomodation
- Restaurants
Society
- Demographics
- Economy
- Education & Science
- Politics & Government
Transportation & Logistics
- Aviation
- Rail Transport
- Vehicles & Road Traffic
- Water Transport
Save statistic in .XLS format
You can only download this statistic as a Premium user.
Save statistic in .PNG format
You can only download this statistic as a Premium user.
Save statistic in .PDF format
You can only download this statistic as a Premium user.
Show source references
As a Premium user you get access to the detailed source references and background information about this statistic.
Show details about this statistic
As a Premium user you get access to background information and details about the release of this statistic.
Bookmark statistics
As soon as this statistic is updated, you will immediately be notified via e-mail.
Change statistics options
You need at least a Premium Account to use this feature.
Exclusive Corporate feature
This feature is limited to our corporate solutions.
Please contact us to get started with full access to dossiers, forecasts, studies and international data.
Corporate Account
We use cookies to personalize contents and ads, offer social media features, and analyze access to our website. In your browser settings you can configure or disable this, respectively, and can delete any already placed cookies. For details, please see your browser’s Help section (by pressing F1). Please see our privacy statement for details about how we use data.