Consumers' reasons for using Click & Collect and Reserve & Collect in the UK 2013/14

This statistic displays the findings of a survey on consumers' reasons for using Click & Collect and Reserve & Collect online services in the United Kingdom (UK) in 2013/14. During the 2013/14 survey, it was found that approximately 15 percent of responding households reported that they chose Click & Collect / Reserve & Collect online services because it was easier to return and get a credit if the goods were not wanted.

Consumers' reasons for using Click & Collect and Reserve & Collect online services in the United Kingdom (UK) in 2013/2014

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Source

Release date

January 2014

Region

United Kingdom

Survey time period

2013/2014

Number of respondents

581 respondents

Special properties

households. Multiple answers possible.

Supplementary notes

* Original survey question: "If you ever use in store Click & Collect / Reserve & Collect, is it because… (Please tick all that apply)"

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