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Importance of updates during the parcel delivery process in the UK 2009-2014

What parts of the delivery process would you find important to be updated on?*

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Release date

January 2014


United Kingdom

Survey time period

2009 to 2014

Number of respondents

565 respondents

Special properties


Supplementary notes

* Original survey question: "What parts of the delivery process would you be happy to be updated on? (0=Not important and 5=Most important)."; The answers represent where respondents scored each option as 4 or 5 ** Option "Informing the dispatch date and tracking number" was not available during the 2009/10 and 2010/11 surveys.

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