Key drivers of satisfaction for rejected insurance claimants in the UK in 2014
The statistic presents the the key drivers of satisfaction with the insurance claims process amongst unsuccessful claimants in the United Kingdom (UK) as of 2014. The scores for overall satisfaction with the way in which the claims were handled were converted into indices. The higher the index points (over 100), the higher the level of importance individuals have attributed to a specific driver of satisfaction. With an index score of 137, the most important determinant of satisfaction amongst the rejected respondents was that they were provided with an explanation for why their claim was rejected (at rejection).