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Key drivers of satisfaction for rejected insurance claimants in the UK in 2014

Above average determinants of satisfaction with insurance claims handling amongst rejected claimants in the United Kingdom (UK) as of 2014

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Release date

May 2014


United Kingdom

Survey time period


Special properties


Method of interview

Telephone interview

Supplementary notes

The source specifies: "Important drivers of satisfaction with claims handling were determined using a statistical technique called Derived Importance. Derived Importance is based on determining the statistical association between the performance rating of an individual attribute and a broader performance criteria, in this case, overall satisfaction with the way in which the claim was handled", and "the Derived Importance scores have been converted into indices, where 100 is the average."

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