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Tendency to switch suppliers in different markets in the United Kingdom (UK) 2014

This statistic shows the percentage of people who have switched suppliers in different markets in the United Kingdom, between 2011 and 2014. Consumers are most likely to change their car insurance supplier, followed by energy consumers at 27 percent.

Proportion of consumers in different markets switching suppliers within the last three years in the United Kingdom (UK) 2014

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Release date

February 2015


United Kingdom

Survey time period

2011 to 2014

Number of respondents

6,999 respondents

Age group

18 years and older

Method of interview

Telephone interview

Supplementary notes

Originally asked as: "In which if any of the following have you changed supplier within the last three years? If you don't have one of these please say so."

According to the source, the base consists of all who have each product/service (Mobile phone = 6,479, Car insurance = 5,600, Current account = 6,456, Mortgage = 3,670, Energy = 6999).

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Statistics on "Energy market and customer engagement in the UK"

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