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Views on banking: customers opinions on switching current accounts UK 2015
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Views on banking: customers opinions on switching current accounts UK 2015
Customer opinion distribution on switching current accounts being too much hassle in the United Kingdom (UK) in 2015
This statistic gives an overview of the extent to which people agree that switching current accounts is too much hassle in the United Kingdom (UK) as of the first quarter of 2015. Approximately 55 percent of all current account holders agreed that switching accounts was too much hassle.
Customer opinion distribution on switching current accounts being too much hassle in the United Kingdom (UK) in 2015
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Description
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This statistic gives an overview of the extent to which people agree that switching current accounts is too much hassle in the United Kingdom (UK) as of the first quarter of 2015. Approximately 55 percent of all current account holders agreed that switching accounts was too much hassle.
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- Release date
- April 2015
- Region
- United Kingdom
- Survey time period
- February 12 to March 27, 2015
- Number of respondents
- 4,549*
- Age group
- 18 years and older
- Method of interview
- Telephone interview
- Supplementary notes
- * Nearly 4.55 thousand completed interviews out of the 120 thousand sample drawn from the personal current account holders databank, provided by all major UK banks. Data was weighted to correct oversampling.
Source
- Show sources information
- Show publisher information
- Release date
- April 2015
More information
- Region
- United Kingdom
- Survey time period
- February 12 to March 27, 2015
- Number of respondents
- 4,549*
- Age group
- 18 years and older
- Method of interview
- Telephone interview
- Supplementary notes
- * Nearly 4.55 thousand completed interviews out of the 120 thousand sample drawn from the personal current account holders databank, provided by all major UK banks. Data was weighted to correct oversampling.
Other statistics on the topic
Current account holder satisfaction levels for UK-operating banks in 2018
Selected European countries ranked by retail banking customer satisfaction 2016
Current account switches of United Kingdom (UK) banks Q3 2018, by gain or loss
Current bank account switching numbers in the United Kingdom (UK) 2016-2018
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Views on banking: customers opinion on their financial situation UK 2015
- Additional financial products with main bank next to the current account UK 2015
- Main current account: average amount of overdraft in the UK 2015
- Main bank account average amount overdrawn charged monthly UK 2015
- Overdraft on accounts of adults who switched or did not switch bank accounts UK 2015
- Reasons for switching current bank accounts UK 2015
- Income of account holders who switched or did not switch bank accounts in UK 2015
- Reasons for using additional products with the same bank UK 2015
- Age of account holders who switched or did not switch bank accounts in UK 2015
- Additional financial products owned by personal current accounts holders in UK 2015
- Satisfaction with level of charges by previous & current bank after switching UK 2015
- Time users without additional financial products had their main account UK 2015
- Banking: joint account holders use of their main current account UK 2015
- Level of trust in banks to treat customers in a fair and honest way UK 2015
- Behaviour of account holders in regard to searching and switching banks in UK 2015
- Expected & actual ease of changing bank account in the United Kingdom (UK) 2015
- Charges paid on current account in last 12 months in the United Kingdom (UK) 2015
- Age distribution of account holders using one and more than one bank in the UK 2015
- Gender distribution of British adults using one and more than one bank in the UK 2015
- Reasons for chosing the particular bank for main current account UK 2015
Studies
- Current bank accounts in the United Kingdom (UK)
- Assets and wealth of households in Europe
- Household finance in the Netherlands
- Household finance in Belgium
- Personal current account investigation
- Millennials financial management habits in the UK
- Bank customer retention in the United Kingdom (UK)
- Deutsche Bank
- Funding university in the United States
- Personal debt in the United States
- Personal savings in the United States
- Personal debt in the United Kingdom
- Millennials Savings Tracker 2016
- Banche e moneta: serie nazionali - Novembre 2018
- Banca d'Italia - Mercato Finanziario, novembre-dicembre 2018
Statistics on "Bank customer retention in the United Kingdom (UK)"
- Factors influencing customers' choice of bank in Western and Central Europe as of 2014
- Share of retail bank customers with positive banking experience in selected European countries as of 2016
- Retail banking experience of Millennial (Generation Y) customers in Western and Central Europe from 2015 to 2016
- Client assessment of performance of banking services in the United Kingdom (UK) in 2014
- Client satisfaction with current bank in the United Kingdom (UK) from 2011 to 2014
- Bank client generalized sentiments towards their banks in United Kingdom (UK) between 2011 and 2014
- Bank customers connectedness with bank in the United Kingdom (UK) in 2014
- Number of customers switching their current bank account providers in the United Kingdom (UK) from January 2016 to December 2018
- Annual number of customers switching their current bank account provider in the United Kingdom (UK) from 2012 to 2018 (in millions)
- Share of bank clients who switched main current bank account in the United Kingdom (UK) between 2011 and 2014
- Customers intending to switch their current bank in the United Kingdom (UK), as of May 2014
- Percentage of consumers who would switch service provider after one incidence of bad customer service in the United Kingdom (UK) in 2013, by organisation type
- Likelihood of switching current bank account if all banks charged fees in the United Kingdom (UK) from 2013 to 2014
- Likelihood of customers staying with primary retail bank for Western and Central European countries as of 2016
- Number of current account customers gained and lost by leading banks in the United Kingdom (UK) via "current account switch service" (CASS) in the 3rd quarter 2018
- If you were to switch banks, would you consider a bank with no branch locations?
- Customer loyalty score to their primary retail bank in the United Kingdom (UK) in 2014
- Leading high street banks and savings brands ranked by BrandIndex Index score in the United Kingdom (UK) from July 2017 to June 2018
- Banks operating in the United Kingdom (UK) ranked by current account customer satisfaction as of September 2018
- Leading banks in the United Kingdom (UK) in 2014, ranked by credit card holder satisfaction
- Leading banks in the United Kingdom (UK) in 2014, by satisfaction levels of savings account holders
- Share of bank clients who complained to the main current bank account provider in the United Kingdom (UK) between 2011 and 2014
- Total number of complaints regarding the banking products and services* in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in 1,000s)
- Distribution of complaints regarding banking and credit card services in the United Kingdom (UK) in the 1st half of 2018, by cause of complaint
- Number of banking & credit cards services customer complaints in the United Kingdom (UK) in the first half of 2018, by company
- Share of new complaints to the Financial Ombudsman regarding banking services and products in the United Kingdom (UK) from 2009/10 to 2017/18
- Number of complaints to the Financial Ombudsman regarding the United Kingdom (UK) leading banks as of the second quarter of 2017*
- Share of complaints regarding banking and credit matters submitted to the Financial Ombudsman in the United Kingdom (UK) from 2016/17 to 2017/18, by complaint focus
- Extent to which people consider that financially things are a bit of a struggle at the moment in the United Kingdom (UK) in 2015
- Distribution of account holders with additional financial products from main bank* in the United Kingdom (UK) in 2015, by financial product
- Average amount overdrawn on main current personal account in the 12 months prior in the United Kingdom (UK) in 2015 (in GBP)
- Average amount overdrawn that was charged overdraft fee per month on main account in the United Kingdom (UK) in 2015 (in GBP)
- Account holders who switched or did not switch bank accounts in the last year in the United Kingdom (UK) in 2015, by months overdrawn
- Account holders' reasons for switching bank accounts in the last year in the United Kingdom (UK) in 2015
- Account holders who switched or did not switch bank accounts in the last year in the United Kingdom (UK) in 2015, by income
- Account holder reasons for owning additional financial products with the same bank in the United Kingdom (UK) in 2015
- Account holders who switched or did not switch bank accounts in the last year in the United Kingdom (UK) in 2015, by age group
- Distribution of account holders with additional financial products* in the United Kingdom (UK) in 2015, by product type
- Customer satisfaction with level of charges e.g. overdraft charge in current and previous bank account supplier in the United Kingdom (UK) in 2015
- Length of time customers with no additional financial products from the same bank have been using their main current account in the United Kingdom (UK) in 2015
- Length of time joint account holders have been using their main current account in the United Kingdom (UK) in 2015
- United Kingdom: To what extent do you trust or distrust banks to treat you in a fair and honest way?
- Account holders' behavior in searching and switching bank offers in the last year and last 3 years in the United Kingdom (UK) in 2015
- Ease of the process of changing bank account in the United Kingdom (UK) in 2015, by expectation and reality
- Charges paid on current bank account in the last year by British customers in the United Kingdom (UK) in 2015
- Share of account holders using one or more than one bank in the United Kingdom (UK) in 2015, by age group
- Distribution of account holders using one or more than one bank in the United Kingdom (UK) in 2015, by gender
- Account holders reasons for choosing this bank for their main current account in the United Kingdom (UK) in 2015
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