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Frequency of use of bank communication channels by personal current accounts holders in the United Kingdom (UK) in 2015
Frequency of current account holders bank services usage UK 2015
This statistic displays the frequency of use of different bank services by account holders in the United Kingdom (UK) as of the first quarter of 2015. More than two thirds of those who used tablets or smartphone apps (74%) said that they used it once a week or more, compared to ten percent of those using telephone at that frequency.
Frequency of use of bank communication channels by personal current accounts holders in the United Kingdom (UK) in 2015
Every dayOnce a week or more2-3 times a monthOnce a monthOnce every 2-3 monthsOnce or twice a yearLess often
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Sources

Release date

April 2015

Region

United Kingdom

Survey time period

February 12 to March 27, 2015

Number of respondents

4,549*

Age group

18 years and older

Method of interview

Telephone interview

Supplementary notes

* Nearly 4.55 thousand completed interviews out of the 120 thousand sample drawn from the personal current account holders databank, provided by all major UK banks. Data was weighted to correct oversampling.
Samples for particular services: n (App) = 1,769; n (Internet) = 3,007; n (Telephone) = 1,464; n (Branch) = 4,148.
Percentages might not add up to a 100% due to rounding.

Frequency of current account holders bank services usage UK 2015
This statistic displays the frequency of use of different bank services by account holders in the United Kingdom (UK) as of the first quarter of 2015. More than two thirds of those who used tablets or smartphone apps (74%) said that they used it once a week or more, compared to ten percent of those using telephone at that frequency.
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Statistics on "Current bank accounts in the United Kingdom (UK)"
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