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Client behavior if most frequently used bank branch closed in the UK 2015
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Client behavior if most frequently used bank branch closed in the UK 2015
Clients expectations of future behavior should their most frequently used bank branch close in the United Kingdom (UK) in 2015
This statistic gives an overview of what people would do if the branch of bank they use most often closed permanently, in the United Kingdom (UK) as of the first quarter of 2015. Of respondents, 44 percent said they would not change anything. Further 29 percent would close the current account and open a new one.
Clients expectations of future behavior should their most frequently used bank branch close in the United Kingdom (UK) in 2015
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Description
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This statistic gives an overview of what people would do if the branch of bank they use most often closed permanently, in the United Kingdom (UK) as of the first quarter of 2015. Of respondents, 44 percent said they would not change anything. Further 29 percent would close the current account and open a new one.
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- Release date
- April 2015
- Region
- United Kingdom
- Survey time period
- February 12 to March 27, 2015
- Number of respondents
- 4,549*
- Age group
- 18 years and older
- Special properties
- branch banking users.
- Method of interview
- Telephone interview
- Supplementary notes
-
* Nearly 4.55 thousand completed interviews out of the 120 thousand sample drawn from the personal current account holders databank, provided by all major UK banks. Data was weighted to correct oversampling.
Of these 4.55 thousand, 4,178 were branch banking users.
This question was phrased by the source as follows: "Thinking about the branch of bank that you use most often, if that branch was closed permanently, would you open an account with a bank with a more convenient branch, or not?" and "And would you keep your account at {bank} open, or would you close it?"
Source
- Show sources information
- Show publisher information
- Release date
- April 2015
More information
- Region
- United Kingdom
- Survey time period
- February 12 to March 27, 2015
- Number of respondents
- 4,549*
- Age group
- 18 years and older
- Special properties
- branch banking users.
- Method of interview
- Telephone interview
- Supplementary notes
-
* Nearly 4.55 thousand completed interviews out of the 120 thousand sample drawn from the personal current account holders databank, provided by all major UK banks. Data was weighted to correct oversampling.
Of these 4.55 thousand, 4,178 were branch banking users.
This question was phrased by the source as follows: "Thinking about the branch of bank that you use most often, if that branch was closed permanently, would you open an account with a bank with a more convenient branch, or not?" and "And would you keep your account at {bank} open, or would you close it?"
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Statistics on "Current bank accounts in the United Kingdom (UK)"
- Current bank accounts market
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- Leading current account providers in the United Kingdom (UK) as of November 2015, by account interest rate*Leading current account providers in the UK 2015, by account interest rate
- Number of current accounts per customer in the United Kingdom (UK) in 2015Number of current bank accounts held by adults in the UK 2015
- Length of time holders used the account as the main current account in the United Kingdom (UK) in 2015Banking: length of time account used as main current account UK 2015
- Bank services used by personal current account holders in the United Kingdom (UK) in 2015Distribution of current account holders use of bank services UK 2015
- Share of adults who own a current account in the United Kingdom (UK) as of 2015, by family financial statusAdults with own current account United Kingdom (UK) 2015, by family financial status
- Holders of personal current bank accounts in the United Kingdom (UK) in 2015, by age Distribution of current accounts ownership in the UK in 2015, by age
- Distribution of personal current bank accounts holders in the United Kingdom (UK) in 2015, by number of accountsDistribution of holders of current accounts in the UK in 2015, by account number
- Current accounts: banking channels
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- Frequency of use of bank communication channels by personal current accounts holders in the United Kingdom (UK) in 2015Frequency of current account holders bank services usage UK 2015
- Frequency of smartphone or tablet app banking by personal current accounts holders in the United Kingdom (UK) in 2015, by age groupFrequency of smartphone or tablet banking by current account holders UK 2015, by age
- Frequency of internet banking use by personal current account holders in the United Kingdom (UK) in 2015, by age groupFrequency of account holders internet banking services usage in the UK 2015
- Frequency of telephone banking use by personal account holders in the United Kingdom (UK) in 2015, by age groupFrequency of account holders telephone banking services use in the UK 2015
- Frequency of branch banking by current account holders in the United Kingdom (UK) in 2015, by age groupFrequency of account holders branch banking services use in the UK 2015
- Internet banking frequency of current account holders in the United Kingdom (UK) in 2015, by branch use Frequency of account holders internet banking use by branch usage in the UK 2015
- Personal current banking account holders frequency of visits to bank branch in the United Kingdom (UK) in 2015Frequency of visits to main current account bank branch UK 2015
- Importance of bank branch availability locally in the United Kingdom (UK) in 2015Importance of local bank branch availability in the UK 2015
- Current accounts: satisfaction of account holder
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- Banks operating in the United Kingdom (UK) ranked by current account customer satisfaction as of September 2018Current account holder satisfaction levels for UK-operating banks in 2018
- Account holders' opinion on there being real differences between banks in the current accounts that they offer in the United Kingdom (UK) in 2015Views on banking: opinions on banks' current accounts offers in the UK 2015
- Current account services rated according to United Kingdom (UK) bank customers as of August 2014United Kingdom (UK) banks: current account services rated by customers in 2014
- Customer satisfaction with the banking app of their main current account provider in the United Kingdom (UK) in 2015Level of satisfaction with the banking app of main bank in the UK 2015
- Customer satisfaction with problem handing procedures of their main current banking account provider in the United Kingdom (UK) in 2015Level of satisfaction with problem handling processes by the main bank UK 2015
- Customer opinion on the level of charges by their main current account bank in the United Kingdom (UK) in 2015Importance of charges levelled by main current account bank in the UK 2015
- Switching the current bank account
The most important statistics
- Customers intending to switch their current bank in the United Kingdom (UK), as of May 2014UK banking: customer switching intentions 2013-2014
- Likelihood of switching current bank account if all banks charged fees in the United Kingdom (UK) from 2013 to 2014 UK banking: customer switching intentions if all banks charged fees in 2013-2014
- Share of bank clients who switched main current bank account in the United Kingdom (UK) between 2011 and 2014Percentage of bank clients' switched main current bank account in the UK 2011-2014
- Share of customers aware of Payment Council's Current Account Switch Service in the United Kingdom (UK) from January 2016 to December 2018Current account switch service: customer awareness levels in the UK 2016-2018
- Number of current account customers gained and lost by leading banks in the United Kingdom (UK) via "current account switch service" (CASS) in the 3rd quarter 2018Current account switches of United Kingdom (UK) banks Q3 2018, by gain or loss
- Number of customers switching their current bank account providers in the United Kingdom (UK) from January 2016 to December 2018Current bank account switching numbers in the United Kingdom (UK) 2016-2018
- Extent to which customers worry that things will go wrong if they switch their current account in the United Kingdom (UK) in 2015Views on banking: customers worries related to switching bank accounts UK 2015
- Shopping around for the current bank account
The most important statistics
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?Number of current account suppliers considered in the United Kingdom (UK) 2015
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- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?Number of current account suppliers considered by renters in the UK in 2015
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Visit frequency to main current account bank branch by low income customers UK 2015
- Satisfaction with level of charges by previous & current bank after switching UK 2015
- Age of account holders who switched or did not switch bank accounts in UK 2015
- Income of account holders who switched or did not switch bank accounts in UK 2015
- Overdraft on accounts of adults who switched or did not switch bank accounts UK 2015
- Reasons for switching current bank accounts UK 2015
- Main bank account average amount overdrawn charged monthly UK 2015
- Additional financial products with main bank next to the current account UK 2015
- Charges paid on current account in last 12 months in the United Kingdom (UK) 2015
- Additional financial products owned by personal current accounts holders in UK 2015
- Expected & actual ease of changing bank account in the United Kingdom (UK) 2015
- Customer satisfaction with their bank UK 2015
- Time users without additional financial products had their main account UK 2015
- Behaviour of account holders in regard to searching and switching banks in UK 2015
- Banking: joint account holders use of their main current account UK 2015
- Advantages of in-branch banking among Millenials in the U.S. 2014, by gender
- Advantages of in-branch banking among Millenials in the U.S. 2014
- Bank service costs per customer visit in the United Kingdom (UK) 2014 by service
- Video on demand availability in the U.S. 2008-2013
- Italy: students not benefiting from the school canteen service 2014/2015, by region
Studies
- Current bank accounts in the United Kingdom (UK)
- Personal current account investigation
- Bank Barometer 2019
- Banche e moneta: serie nazionali - Novembre 2018
- Banca d'Italia - Mercato Finanziario, novembre-dicembre 2018
- Banche e moneta: serie nazionali - agosto 2018
- Banca d'Italia - Sistema dei pagamenti, dicembre 2017 marzo 2018
- Banca d'Italia - Mercati Finanziari, agosto-settembre 2018
- Banche e moneta: serie nazionali - giugno 2018
- Banca d'Italia - Relazione annuale, appendice 2018
- Digital banking 2018 - KPMG
- The Italian Asset Management market key figures - July 2018
- Investment in Italy
- Banche e moneta: serie nazionali - aprile 2017
- Banca d'Italia - Relazione annuale, appendice 2017
Statistics on "Current bank accounts in the United Kingdom (UK)"
- Market share of current accounts of leading United Kingdom (UK) banks in 2014
- Leading current account providers in the United Kingdom (UK) as of November 2015, by account interest rate*
- Number of current accounts per customer in the United Kingdom (UK) in 2015
- Length of time holders used the account as the main current account in the United Kingdom (UK) in 2015
- Bank services used by personal current account holders in the United Kingdom (UK) in 2015
- Share of adults who own a current account in the United Kingdom (UK) as of 2015, by family financial status
- Holders of personal current bank accounts in the United Kingdom (UK) in 2015, by age
- Distribution of personal current bank accounts holders in the United Kingdom (UK) in 2015, by number of accounts
- Additional financial products* ownership according to current account holders in the United Kingdom (UK) in 2015, by number of products
- Number of days overdrawn monthly on the main personal current account in the last 12 months in the United Kingdom (UK) in 2015
- Extent to which people agree they like to keep a close eye on money in their current account in the United Kingdom (UK) in 2015
- Likelihood of consumers sharing current account balance information in open banking data context in the United Kingdom (UK) in 2015*
- Frequency of use of bank communication channels by personal current accounts holders in the United Kingdom (UK) in 2015
- Frequency of smartphone or tablet app banking by personal current accounts holders in the United Kingdom (UK) in 2015, by age group
- Frequency of internet banking use by personal current account holders in the United Kingdom (UK) in 2015, by age group
- Frequency of telephone banking use by personal account holders in the United Kingdom (UK) in 2015, by age group
- Frequency of branch banking by current account holders in the United Kingdom (UK) in 2015, by age group
- Internet banking frequency of current account holders in the United Kingdom (UK) in 2015, by branch use
- Personal current banking account holders frequency of visits to bank branch in the United Kingdom (UK) in 2015
- Importance of bank branch availability locally in the United Kingdom (UK) in 2015
- Banks operating in the United Kingdom (UK) ranked by current account customer satisfaction as of September 2018
- Account holders' opinion on there being real differences between banks in the current accounts that they offer in the United Kingdom (UK) in 2015
- Current account services rated according to United Kingdom (UK) bank customers as of August 2014
- Customer satisfaction with the banking app of their main current account provider in the United Kingdom (UK) in 2015
- Customer satisfaction with problem handing procedures of their main current banking account provider in the United Kingdom (UK) in 2015
- Customer opinion on the level of charges by their main current account bank in the United Kingdom (UK) in 2015
- Customers intending to switch their current bank in the United Kingdom (UK), as of May 2014
- Likelihood of switching current bank account if all banks charged fees in the United Kingdom (UK) from 2013 to 2014
- Share of bank clients who switched main current bank account in the United Kingdom (UK) between 2011 and 2014
- Share of customers aware of Payment Council's Current Account Switch Service in the United Kingdom (UK) from January 2016 to December 2018
- Number of current account customers gained and lost by leading banks in the United Kingdom (UK) via "current account switch service" (CASS) in the 3rd quarter 2018
- Number of customers switching their current bank account providers in the United Kingdom (UK) from January 2016 to December 2018
- Extent to which customers worry that things will go wrong if they switch their current account in the United Kingdom (UK) in 2015
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?
- Frequency of visits to main current account bank branch by low-income clients in the United Kingdom (UK) in 2015
- Customer satisfaction with level of charges e.g. overdraft charge in current and previous bank account supplier in the United Kingdom (UK) in 2015
- Account holders who switched or did not switch bank accounts in the last year in the United Kingdom (UK) in 2015, by age group
- Account holders who switched or did not switch bank accounts in the last year in the United Kingdom (UK) in 2015, by income
- Account holders who switched or did not switch bank accounts in the last year in the United Kingdom (UK) in 2015, by months overdrawn
- Account holders' reasons for switching bank accounts in the last year in the United Kingdom (UK) in 2015
- Average amount overdrawn that was charged overdraft fee per month on main account in the United Kingdom (UK) in 2015 (in GBP)
- Distribution of account holders with additional financial products from main bank* in the United Kingdom (UK) in 2015, by financial product
- Charges paid on current bank account in the last year by British customers in the United Kingdom (UK) in 2015
- Distribution of account holders with additional financial products* in the United Kingdom (UK) in 2015, by product type
- Ease of the process of changing bank account in the United Kingdom (UK) in 2015, by expectation and reality
- Share of satisfied bank customers in the United Kingdom (UK) in 2015, by bank
- Length of time customers with no additional financial products from the same bank have been using their main current account in the United Kingdom (UK) in 2015
- Account holders' behavior in searching and switching bank offers in the last year and last 3 years in the United Kingdom (UK) in 2015
- Length of time joint account holders have been using their main current account in the United Kingdom (UK) in 2015
- What advantages or benefits of in-branch banking are most appealing to you?
- What advantages or benefits of in-branch banking are most appealing to you?
- Average bank service costs per visit in the United Kingdom (UK) as of 2014, by service channel (in GBP)
- Availability of video on demand services in the United States from 2008 to 2013
- Share of students not benefiting from the school canteen service in the academic year 2014/2015, by region
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