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Client behavior if most frequently used bank branch closed in the UK 2015
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Client behavior if most frequently used bank branch closed in the UK 2015
Clients expectations of future behavior should their most frequently used bank branch close in the United Kingdom (UK) in 2015
by Statista Research Department,
last edited
Apr 15, 2015
This statistic gives an overview of what people would do if the branch of bank they use most often closed permanently, in the United Kingdom (UK) as of the first quarter of 2015. Of respondents, 44 percent said they would not change anything. Further 29 percent would close the current account and open a new one.
Clients expectations of future behavior should their most frequently used bank branch close in the United Kingdom (UK) in 2015
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by Statista Research Department,
last edited
Apr 15, 2015
This statistic gives an overview of what people would do if the branch of bank they use most often closed permanently, in the United Kingdom (UK) as of the first quarter of 2015. Of respondents, 44 percent said they would not change anything. Further 29 percent would close the current account and open a new one.
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- Release date
- April 2015
- Region
- United Kingdom
- Survey time period
- February 12 to March 27, 2015
- Number of respondents
- 4,549*
- Age group
- 18 years and older
- Special properties
- branch banking users.
- Method of interview
- Telephone interview
- Supplementary notes
-
* Nearly 4.55 thousand completed interviews out of the 120 thousand sample drawn from the personal current account holders databank, provided by all major UK banks. Data was weighted to correct oversampling.
Of these 4.55 thousand, 4,178 were branch banking users.
This question was phrased by the source as follows: "Thinking about the branch of bank that you use most often, if that branch was closed permanently, would you open an account with a bank with a more convenient branch, or not?" and "And would you keep your account at {bank} open, or would you close it?"
Source
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- April 2015
More information
- Region
- United Kingdom
- Survey time period
- February 12 to March 27, 2015
- Number of respondents
- 4,549*
- Age group
- 18 years and older
- Special properties
- branch banking users.
- Method of interview
- Telephone interview
- Supplementary notes
-
* Nearly 4.55 thousand completed interviews out of the 120 thousand sample drawn from the personal current account holders databank, provided by all major UK banks. Data was weighted to correct oversampling.
Of these 4.55 thousand, 4,178 were branch banking users.
This question was phrased by the source as follows: "Thinking about the branch of bank that you use most often, if that branch was closed permanently, would you open an account with a bank with a more convenient branch, or not?" and "And would you keep your account at {bank} open, or would you close it?"
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Statistics on "Current bank accounts in the United Kingdom (UK)"
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- Number of current accounts per customer in the United Kingdom (UK) in 2015Number of current bank accounts held by adults in the UK 2015
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Studies
- Current bank accounts in the United Kingdom (UK)
- Personal current account investigation
- Banca d'Italia - Relazione annuale - Appendice anno 2018
- Bank Barometer 2019
- Banca d'Italia - Mercato Finanziario, aprile-maggio 2019
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- Banca d'Italia - Mercato Finanziario, novembre-dicembre 2018
- Banca d'Italia - Mercato Finanziario, gennaio-febbraio 2019
- Banca d'Italia - Sistema dei pagamenti, Dicembre 2018 - Marzo 2019
- Banche e moneta: serie nazionali - Febbraio 2019
- Digital banking 2018 - KPMG
- Banca d'Italia - Sistema dei pagamenti, dicembre 2017 marzo 2018
Statistics on "Current bank accounts in the United Kingdom (UK)"
- Market share of current accounts of leading United Kingdom (UK) banks in 2014
- Leading current account providers in the United Kingdom (UK) as of November 2015, by account interest rate*
- Number of current accounts per customer in the United Kingdom (UK) in 2015
- Length of time holders used the account as the main current account in the United Kingdom (UK) in 2015
- Bank services used by personal current account holders in the United Kingdom (UK) in 2015
- Share of adults who own a current account in the United Kingdom (UK) as of 2015, by family financial status
- Holders of personal current bank accounts in the United Kingdom (UK) in 2015, by age
- Distribution of personal current bank accounts holders in the United Kingdom (UK) in 2015, by number of accounts
- Additional financial products* ownership according to current account holders in the United Kingdom (UK) in 2015, by number of products
- Number of days overdrawn monthly on the main personal current account in the last 12 months in the United Kingdom (UK) in 2015
- Extent to which people agree they like to keep a close eye on money in their current account in the United Kingdom (UK) in 2015
- Likelihood of consumers sharing current account balance information in open banking data context in the United Kingdom (UK) in 2015*
- Frequency of use of bank communication channels by personal current accounts holders in the United Kingdom (UK) in 2015
- Frequency of smartphone or tablet app banking by personal current accounts holders in the United Kingdom (UK) in 2015, by age group
- Frequency of internet banking use by personal current account holders in the United Kingdom (UK) in 2015, by age group
- Frequency of telephone banking use by personal account holders in the United Kingdom (UK) in 2015, by age group
- Frequency of branch banking by current account holders in the United Kingdom (UK) in 2015, by age group
- Internet banking frequency of current account holders in the United Kingdom (UK) in 2015, by branch use
- Personal current banking account holders frequency of visits to bank branch in the United Kingdom (UK) in 2015
- Importance of bank branch availability locally in the United Kingdom (UK) in 2015
- Banks operating in the United Kingdom (UK) ranked by current account customer satisfaction as of September 2018
- Account holders' opinion on there being real differences between banks in the current accounts that they offer in the United Kingdom (UK) in 2015
- Current account services rated according to United Kingdom (UK) bank customers as of August 2014
- Customer satisfaction with the banking app of their main current account provider in the United Kingdom (UK) in 2015
- Customer satisfaction with problem handing procedures of their main current banking account provider in the United Kingdom (UK) in 2015
- Customer opinion on the level of charges by their main current account bank in the United Kingdom (UK) in 2015
- Customers intending to switch their current bank in the United Kingdom (UK), as of May 2014
- Likelihood of switching current bank account if all banks charged fees in the United Kingdom (UK) from 2013 to 2014
- Share of bank clients who switched main current bank account in the United Kingdom (UK) between 2011 and 2014
- Share of customers aware of Payment Council's Current Account Switch Service in the United Kingdom (UK) from January 2016 to December 2018
- Number of current account customers gained and lost by leading banks in the United Kingdom (UK) via "current account switch service" (CASS) in the 4th quarter 2018
- Number of customers switching their current bank account providers in the United Kingdom (UK) from January 2016 to December 2018
- Extent to which customers worry that things will go wrong if they switch their current account in the United Kingdom (UK) in 2015
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- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?
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- Frequency of visits to main current account bank branch by low-income clients in the United Kingdom (UK) in 2015
- Customer satisfaction with level of charges e.g. overdraft charge in current and previous bank account supplier in the United Kingdom (UK) in 2015
- Account holders who switched or did not switch bank accounts in the last year in the United Kingdom (UK) in 2015, by age group
- Account holders who switched or did not switch bank accounts in the last year in the United Kingdom (UK) in 2015, by income
- Length of time customers with no additional financial products from the same bank have been using their main current account in the United Kingdom (UK) in 2015
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- Length of time joint account holders have been using their main current account in the United Kingdom (UK) in 2015
- Customer satisfaction with quality and speed of handling problems in current and previous bank account supplier in the United Kingdom (UK) in 2015
- Account holders' reasons for using more than one bank for their current accounts in the United Kingdom (UK) in 2015
- Current bank account holders satisfaction with their main financial provider in the United Kingdom (UK) in 2015
- Extent to which people consider that financially things are a bit of a struggle at the moment in the United Kingdom (UK) in 2015
- Average amount overdrawn on main current personal account in the 12 months prior in the United Kingdom (UK) in 2015 (in GBP)
- Account holder reasons for owning additional financial products with the same bank in the United Kingdom (UK) in 2015
- What advantages or benefits of in-branch banking are most appealing to you?
- Average bank service costs per visit in the United Kingdom (UK) as of 2014, by service channel (in GBP)
- What advantages or benefits of in-branch banking are most appealing to you?
- Total number of reformatted customer service outlets for Sberbank in Russia from 2013 to 2015, by location
- Number of branches of Crédit Industriel et Commercial (CIC) bank in France and abroad from 2014 to 2015
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