Client behavior if most frequently used bank branch closed in the UK 2015

This statistic gives an overview of what people would do if the branch of bank they use most often closed permanently, in the United Kingdom (UK) as of the first quarter of 2015. Of respondents, 44 percent said they would not change anything. Further 29 percent would close the current account and open a new one.

Clients expectations of future behavior should their most frequently used bank branch close in the United Kingdom (UK) in 2015

Share of respondents
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Sources

Release date

April 2015

Region

United Kingdom

Survey time period

February 12 to March 27, 2015

Number of respondents

4,549*

Age group

18 years and older

Special properties

branch banking users.

Method of interview

Telephone interview

Supplementary notes

* Nearly 4.55 thousand completed interviews out of the 120 thousand sample drawn from the personal current account holders databank, provided by all major UK banks. Data was weighted to correct oversampling.
Of these 4.55 thousand, 4,178 were branch banking users.
This question was phrased by the source as follows: "Thinking about the branch of bank that you use most often, if that branch was closed permanently, would you open an account with a bank with a more convenient branch, or not?" and "And would you keep your account at {bank} open, or would you close it?"

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Statistics on "Current bank accounts in the United Kingdom (UK)"

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