Level of satisfaction with problem handling processes by the main bank UK 2015

This statistic illustrates customer satisfaction with the quality of problem handling procedures applied by the main current bank in the United Kingdom (UK) as of the first quarter of 2015. It was reported that only five percent of customers were very or fairly dissatisfied with the way the problems were handled by the banking staff servicing their main current account.

Customer satisfaction with problem handing procedures of their main current banking account provider in the United Kingdom (UK) in 2015

Share of respondents
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Sources

Release date

April 2015

Region

United Kingdom

Survey time period

February 12 to March 27, 2015

Number of respondents

4,549*

Age group

18 years and older

Method of interview

Telephone interview

Supplementary notes

* Nearly 4.55 thousand completed interviews out of the 120 thousand sample drawn from the personal current account holders databank, provided by all major UK banks. Data was weighted to correct oversampling.
The source adds the following information: "Excludes "Don't have or use" answers."

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Statistics on "Current bank accounts in the United Kingdom (UK)"

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