This statistic illustrates customer satisfaction with the quality of problem handling procedures applied by the main current bank in the United Kingdom (UK) as of the first quarter of 2015. It was reported that only five percent of customers were very or fairly dissatisfied with the way the problems were handled by the banking staff servicing their main current account.
Customer satisfaction with problem handing procedures of their main current banking account provider in the United Kingdom (UK) in 2015
* Nearly 4.55 thousand completed interviews out of the 120 thousand sample drawn from the personal current account holders databank, provided by all major UK banks. Data was weighted to correct oversampling.
The source adds the following information: "Excludes "Don't have or use" answers."
This feature is limited to our corporate solutions.
Please contact us to get started with full access to dossiers, forecasts, studies and international data.
Corporate Account
Statista Accounts:
Access All Statistics. Starting from $708 / Year
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account!
Premium Account
Your perfect start with Statista
Instant access to 1m statistics
Download in XLS, PDF & PNG format
Detailed references
$59 / Month *
Corporate Account
Full access
Corporate solution including all features.
* All products require an annual contract.
Prices do not include sales tax.
Statistics on "Current bank accounts in the United Kingdom (UK)"
Statista Accounts:
Access All Statistics. Starting from $708 / Year
Learn more about how Statista can support your business.
GfK Media and Communication Research, & Competition and Markets Authority. (April 15, 2015). Customer satisfaction with problem handing procedures of their main current banking account provider in the United Kingdom (UK) in 2015 [Graph]. In Statista. Retrieved February 23, 2020, from https://www.statista.com/statistics/466791/satisfaction-with-problem-handling-in-main-bank-uk/
GfK Media and Communication Research, und Competition and Markets Authority. "Customer satisfaction with problem handing procedures of their main current banking account provider in the United Kingdom (UK) in 2015." Chart. April 15, 2015. Statista. Accessed February 23, 2020. https://www.statista.com/statistics/466791/satisfaction-with-problem-handling-in-main-bank-uk/
GfK Media and Communication Research, Competition and Markets Authority. (2015). Customer satisfaction with problem handing procedures of their main current banking account provider in the United Kingdom (UK) in 2015. Statista. Statista Inc.. Accessed: February 23, 2020. https://www.statista.com/statistics/466791/satisfaction-with-problem-handling-in-main-bank-uk/
GfK Media and Communication Research, and Competition and Markets Authority. "Customer Satisfaction with Problem Handing Procedures of Their Main Current Banking Account Provider in The United Kingdom (Uk) in 2015." Statista, Statista Inc., 15 Apr 2015, https://www.statista.com/statistics/466791/satisfaction-with-problem-handling-in-main-bank-uk/
GfK Media and Communication Research & Competition and Markets Authority, Customer satisfaction with problem handing procedures of their main current banking account provider in the United Kingdom (UK) in 2015 Statista, https://www.statista.com/statistics/466791/satisfaction-with-problem-handling-in-main-bank-uk/ (last visited February 23, 2020)
We use cookies to personalize contents and ads, offer social media features, and analyze access to our website. In your browser settings you can configure or disable this, respectively, and can delete any already placed cookies. For details, please see your browser’s Help section (by pressing F1). Please see our privacy statement for details about how we use data.
