Importance of staff and customer service quality by main account bank in the UK 2015

This statistic shows whether customers consider the quality of staff and customer service important for their main current bank account supplier in the United Kingdom (UK) as of the first quarter of 2015. Only two percent of respondents did not think that customer service and staff quality was important.

Customer opinion on importance of staff and customer service quality of their main bank in the United Kingdom (UK) in 2015

Share of respondents
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Sources

Release date

April 2015

Region

United Kingdom

Survey time period

February 12 to March 27, 2015

Number of respondents

4,549*

Age group

18 years and older

Method of interview

Telephone interview

Supplementary notes

* Nearly 4.55 thousand completed interviews out of the 120 thousand sample drawn from the personal current account holders databank, provided by all major UK banks. Data was weighted to correct oversampling.

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Statistics on "Current bank accounts in the United Kingdom (UK)"

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