Causes for consumers to look for new energy suppliers in the United Kingdom (UK) 2014

Reasons for consumers to shop around for a new energy supplier in the United Kingdom (UK) 2014

by Statista Research Department, last edited Feb 2, 2015
Causes for consumers to look for new energy suppliers in the United Kingdom (UK) 2014 This statistic shows reasons consumers cited for shopping around for new energy suppliers in the United Kingdom (UK), in the three years prior to 2014. 20 percent of the respondents said they were prompted to shop around for new suppliers as their existing tariff was too expensive, while another 47 percent cited cost/tariff as a trigger.
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Reasons for consumers to shop around for a new energy supplier in the United Kingdom (UK) 2014

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Percentage of respondents
Cost/tariff (NET)47%
Existing tariff expensive20%
Amount expected to save/ looking to save money13%
Price increase announcement7%
Received very high bill5%
Searching for alternative (NET)19%
Contract with existing supplier due to end13%
Moved home6%
Quality Reliability (NET)7%
Wanted better customer service/received poor customer service7%
Supplier characteristics (NET)4%
Other (NET)15%
Nothing specific/just curious22%
Percentage of respondents
Cost/tariff (NET)47%
Existing tariff expensive20%
Amount expected to save/ looking to save money13%
Price increase announcement7%
Received very high bill5%
Searching for alternative (NET)19%
Contract with existing supplier due to end13%
Moved home6%
Quality Reliability (NET)7%
Wanted better customer service/received poor customer service7%
Supplier characteristics (NET)4%
Other (NET)15%
Nothing specific/just curious22%
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by Statista Research Department, last edited Feb 2, 2015
This statistic shows reasons consumers cited for shopping around for new energy suppliers in the United Kingdom (UK), in the three years prior to 2014. 20 percent of the respondents said they were prompted to shop around for new suppliers as their existing tariff was too expensive, while another 47 percent cited cost/tariff as a trigger.
Show more
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