Causes for consumers to look for new energy suppliers in the United Kingdom (UK) 2014

This statistic shows reasons consumers cited for shopping around for new energy suppliers in the United Kingdom (UK), in the three years prior to 2014. 20 percent of the respondents said they were prompted to shop around for new suppliers as their existing tariff was too expensive, while another 47 percent cited cost/tariff as a trigger.

Reasons for consumers to shop around for a new energy supplier in the United Kingdom (UK) 2014

Percentage of respondents
Cost/tariff (NET)47%
Existing tariff expensive20%
Amount expected to save/ looking to save money13%
Price increase announcement7%
Received very high bill5%
Searching for alternative (NET)19%
Contract with existing supplier due to end13%
Moved home6%
Quality Reliability (NET)7%
Wanted better customer service/received poor customer service7%
Supplier characteristics (NET)4%
Other (NET)15%
Nothing specific/just curious22%
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Source

Release date

February 2015

Region

United Kingdom

Survey time period

2014

Number of respondents

3,023 respondents

Age group

18 years and older

Method of interview

Telephone interview

Supplementary notes

Originally asked as: Thinking just about the last time you shopped around for your Gas/Electricity, was there anything specifically that prompted you to do so?"

Chart shows all responses mentioned by four percent or more.

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Statistics on "Energy awareness in the UK"

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