This statistic shows the customer satisfaction with quality of staff and customer service of account holders who switched banks for their main current account in the last three years in the United Kingdom (UK) as of the first quarter of 2015. It revealed that satisfaction with the current supplier (64% very satisfied) was higher compared to the previous supplier (34% very satisfied) for customer service.
Customer satisfaction with quality of staff and customer service of the current and previous bank in the United Kingdom (UK) in 2015
* Nearly 4.55 thousand completed interviews out of the 120 thousand sample drawn from the personal current account holders databank, provided by all major UK banks. Data was weighted to correct oversampling.
Among the 4.55 thousand, 649 had switched main current account bank between banks in the last three years.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Statista Accounts:
Access All Statistics. Starting from $468 / Year
Learn more about how Statista can support your business.
GfK Media and Communication Research, & Competition and Markets Authority. (April 15, 2015). Customer satisfaction with quality of staff and customer service of the current and previous bank in the United Kingdom (UK) in 2015 [Graph]. In Statista. Retrieved July 02, 2022, from https://www.statista.com/statistics/467319/satisfaction-with-customer-service-in-previous-current-bank-after-switching-uk/
GfK Media and Communication Research, und Competition and Markets Authority. "Customer satisfaction with quality of staff and customer service of the current and previous bank in the United Kingdom (UK) in 2015." Chart. April 15, 2015. Statista. Accessed July 02, 2022. https://www.statista.com/statistics/467319/satisfaction-with-customer-service-in-previous-current-bank-after-switching-uk/
GfK Media and Communication Research, Competition and Markets Authority. (2015). Customer satisfaction with quality of staff and customer service of the current and previous bank in the United Kingdom (UK) in 2015. Statista. Statista Inc.. Accessed: July 02, 2022. https://www.statista.com/statistics/467319/satisfaction-with-customer-service-in-previous-current-bank-after-switching-uk/
GfK Media and Communication Research, and Competition and Markets Authority. "Customer Satisfaction with Quality of Staff and Customer Service of The Current and Previous Bank in The United Kingdom (Uk) in 2015." Statista, Statista Inc., 15 Apr 2015, https://www.statista.com/statistics/467319/satisfaction-with-customer-service-in-previous-current-bank-after-switching-uk/
GfK Media and Communication Research & Competition and Markets Authority, Customer satisfaction with quality of staff and customer service of the current and previous bank in the United Kingdom (UK) in 2015 Statista, https://www.statista.com/statistics/467319/satisfaction-with-customer-service-in-previous-current-bank-after-switching-uk/ (last visited July 02, 2022)
