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Satisfaction with customer service in previous & current bank after switching UK 2015
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Satisfaction with customer service in previous & current bank after switching UK 2015
Customer satisfaction with quality of staff and customer service of the current and previous bank in the United Kingdom (UK) in 2015
by Statista Research Department,
last edited
Apr 15, 2015
This statistic shows the customer satisfaction with quality of staff and customer service of account holders who switched banks for their main current account in the last three years in the United Kingdom (UK) as of the first quarter of 2015. It revealed that satisfaction with the current supplier (64% very satisfied) was higher compared to the previous supplier (34% very satisfied) for customer service.
Customer satisfaction with quality of staff and customer service of the current and previous bank in the United Kingdom (UK) in 2015
| Current supplier | Previous supplier | |
|---|---|---|
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| Current supplier | Previous supplier | |
|---|---|---|
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
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by Statista Research Department,
last edited
Apr 15, 2015
This statistic shows the customer satisfaction with quality of staff and customer service of account holders who switched banks for their main current account in the last three years in the United Kingdom (UK) as of the first quarter of 2015. It revealed that satisfaction with the current supplier (64% very satisfied) was higher compared to the previous supplier (34% very satisfied) for customer service.
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- Release date
- April 2015
- Region
- United Kingdom
- Survey time period
- February 12 to March 27, 2015
- Number of respondents
- 649*
- Age group
- 18 years and older
- Method of interview
- Telephone interview
- Supplementary notes
-
* Nearly 4.55 thousand completed interviews out of the 120 thousand sample drawn from the personal current account holders databank, provided by all major UK banks. Data was weighted to correct oversampling.
Among the 4.55 thousand, 649 had switched main current account bank between banks in the last three years.
Source
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- April 2015
More information
- Region
- United Kingdom
- Survey time period
- February 12 to March 27, 2015
- Number of respondents
- 649*
- Age group
- 18 years and older
- Method of interview
- Telephone interview
- Supplementary notes
-
* Nearly 4.55 thousand completed interviews out of the 120 thousand sample drawn from the personal current account holders databank, provided by all major UK banks. Data was weighted to correct oversampling.
Among the 4.55 thousand, 649 had switched main current account bank between banks in the last three years.
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Statistics on "Current bank accounts in the United Kingdom (UK)"
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- Market share of current accounts of leading United Kingdom (UK) banks in 2014Account market share of leading UK banks in 2014
- Leading current account providers in the United Kingdom (UK) as of November 2015, by account interest rate*Leading current account providers in the UK 2015, by account interest rate
- Number of current accounts per customer in the United Kingdom (UK) in 2015Number of current bank accounts held by adults in the UK 2015
- Length of time holders used the account as the main current account in the United Kingdom (UK) in 2015Banking: length of time account used as main current account UK 2015
- Bank services used by personal current account holders in the United Kingdom (UK) in 2015Distribution of current account holders use of bank services UK 2015
- Share of adults who own a current account in the United Kingdom (UK) as of 2015, by family financial statusAdults with own current account United Kingdom (UK) 2015, by family financial status
- Holders of personal current bank accounts in the United Kingdom (UK) in 2015, by age Distribution of current accounts ownership in the UK in 2015, by age
- Distribution of personal current bank accounts holders in the United Kingdom (UK) in 2015, by number of accountsDistribution of holders of current accounts in the UK in 2015, by account number
- Current accounts: banking channels
The most important statistics
- Frequency of use of bank communication channels by personal current accounts holders in the United Kingdom (UK) in 2015Frequency of current account holders bank services usage UK 2015
- Frequency of smartphone or tablet app banking by personal current accounts holders in the United Kingdom (UK) in 2015, by age groupFrequency of smartphone or tablet banking by current account holders UK 2015, by age
- Frequency of internet banking use by personal current account holders in the United Kingdom (UK) in 2015, by age groupFrequency of account holders internet banking services usage in the UK 2015
- Frequency of telephone banking use by personal account holders in the United Kingdom (UK) in 2015, by age groupFrequency of account holders telephone banking services use in the UK 2015
- Frequency of branch banking by current account holders in the United Kingdom (UK) in 2015, by age groupFrequency of account holders branch banking services use in the UK 2015
- Internet banking frequency of current account holders in the United Kingdom (UK) in 2015, by branch use Frequency of account holders internet banking use by branch usage in the UK 2015
- Personal current banking account holders frequency of visits to bank branch in the United Kingdom (UK) in 2015Frequency of visits to main current account bank branch UK 2015
- Importance of bank branch availability locally in the United Kingdom (UK) in 2015Importance of local bank branch availability in the UK 2015
- Current accounts: satisfaction of account holder
The most important statistics
- Banks operating in the United Kingdom (UK) ranked by current account customer satisfaction as of September 2018Current account holder satisfaction levels for UK-operating banks in 2018
- Account holders' opinion on there being real differences between banks in the current accounts that they offer in the United Kingdom (UK) in 2015Views on banking: opinions on banks' current accounts offers in the UK 2015
- Current account services rated according to United Kingdom (UK) bank customers as of August 2014United Kingdom (UK) banks: current account services rated by customers in 2014
- Customer satisfaction with the banking app of their main current account provider in the United Kingdom (UK) in 2015Level of satisfaction with the banking app of main bank in the UK 2015
- Customer satisfaction with problem handing procedures of their main current banking account provider in the United Kingdom (UK) in 2015Level of satisfaction with problem handling processes by the main bank UK 2015
- Customer opinion on the level of charges by their main current account bank in the United Kingdom (UK) in 2015Importance of charges levelled by main current account bank in the UK 2015
- Switching the current bank account
The most important statistics
- Customers intending to switch their current bank in the United Kingdom (UK), as of May 2014UK banking: customer switching intentions 2013-2014
- Likelihood of switching current bank account if all banks charged fees in the United Kingdom (UK) from 2013 to 2014 UK banking: customer switching intentions if all banks charged fees in 2013-2014
- Share of bank clients who switched main current bank account in the United Kingdom (UK) between 2011 and 2014Percentage of bank clients' switched main current bank account in the UK 2011-2014
- Share of customers aware of Payment Council's Current Account Switch Service in the United Kingdom (UK) from January 2016 to December 2018Current account switch service: customer awareness levels in the UK 2016-2018
- Number of current account customers gained and lost by leading banks in the United Kingdom (UK) via "current account switch service" (CASS) in the 4th quarter 2018Current account switches of United Kingdom (UK) banks Q4 2018, by gain or loss
- Number of customers switching their current bank account providers in the United Kingdom (UK) from January 2016 to December 2018Current bank account switching numbers in the United Kingdom (UK) 2016-2018
- Extent to which customers worry that things will go wrong if they switch their current account in the United Kingdom (UK) in 2015Views on banking: customers worries related to switching bank accounts UK 2015
- Shopping around for the current bank account
The most important statistics
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?Number of current account suppliers considered in the United Kingdom (UK) 2015
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?Number of current account suppliers considered United Kingdom 2015, by gender
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?Number of current account suppliers considered by homeowners (UK) 2015
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?Number of current account suppliers considered by renters in the UK in 2015
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Expected & actual ease of changing bank account in the United Kingdom (UK) 2015
- Satisfaction with problem handling by previous & current bank after switching UK 2015
- Charges paid on current account in last 12 months in the United Kingdom (UK) 2015
- Behaviour of account holders in regard to searching and switching banks in UK 2015
- Satisfaction with level of charges by previous & current bank after switching UK 2015
- Age of account holders who switched or did not switch bank accounts in UK 2015
- Income of account holders who switched or did not switch bank accounts in UK 2015
- Overdraft on accounts of adults who switched or did not switch bank accounts UK 2015
- Reasons for switching current bank accounts UK 2015
- Reasons for using multiple banks for current accounts UK 2015
- Income distribution of British adults using one and more than one bank in the UK 2015
- Reasons for holding several current accounts with different banks in the UK 2015
- Age distribution of account holders using one and more than one bank in the UK 2015
- Reasons for chosing the particular bank for main current account UK 2015
- Gender distribution of British adults using one and more than one bank in the UK 2015
- Views on banking: customers opinions on switching current accounts UK 2015
- Importance of staff and customer service quality by main account bank in the UK 2015
- Level of satisfaction with incentives of main current account bank UK 2015
- Importance of problem handling quality and speed by main current account bank UK 2015
- Consumers using a digital wallet in the United Kingdom (UK) in 2014, by company
Studies
- Current bank accounts in the United Kingdom (UK)
- Mobile banking in the United States
- Personal current account investigation
- Bank customer retention in the United Kingdom (UK)
- Banking channels in the United Kingdom (UK)
- Barclays Group in the United Kingdom
- Banca d'Italia - Relazione annuale - Appendice anno 2018
- Banca d'Italia - Mercato Finanziario, aprile-maggio 2019
- Banche e moneta: serie nazionali - agosto 2018
- Banche e moneta: serie nazionali - Novembre 2018
- Banca d'Italia - Mercati Finanziari, agosto-settembre 2018
- Banche e moneta: serie nazionali - giugno 2018
- RBC Annual Report 2018
- Banca d'Italia - Mercato Finanziario, novembre-dicembre 2018
- Banca d'Italia - Mercato Finanziario, gennaio-febbraio 2019
Statistics on "Current bank accounts in the United Kingdom (UK)"
- Market share of current accounts of leading United Kingdom (UK) banks in 2014
- Leading current account providers in the United Kingdom (UK) as of November 2015, by account interest rate*
- Number of current accounts per customer in the United Kingdom (UK) in 2015
- Length of time holders used the account as the main current account in the United Kingdom (UK) in 2015
- Bank services used by personal current account holders in the United Kingdom (UK) in 2015
- Share of adults who own a current account in the United Kingdom (UK) as of 2015, by family financial status
- Holders of personal current bank accounts in the United Kingdom (UK) in 2015, by age
- Distribution of personal current bank accounts holders in the United Kingdom (UK) in 2015, by number of accounts
- Additional financial products* ownership according to current account holders in the United Kingdom (UK) in 2015, by number of products
- Number of days overdrawn monthly on the main personal current account in the last 12 months in the United Kingdom (UK) in 2015
- Extent to which people agree they like to keep a close eye on money in their current account in the United Kingdom (UK) in 2015
- Likelihood of consumers sharing current account balance information in open banking data context in the United Kingdom (UK) in 2015*
- Frequency of use of bank communication channels by personal current accounts holders in the United Kingdom (UK) in 2015
- Frequency of smartphone or tablet app banking by personal current accounts holders in the United Kingdom (UK) in 2015, by age group
- Frequency of internet banking use by personal current account holders in the United Kingdom (UK) in 2015, by age group
- Frequency of telephone banking use by personal account holders in the United Kingdom (UK) in 2015, by age group
- Frequency of branch banking by current account holders in the United Kingdom (UK) in 2015, by age group
- Internet banking frequency of current account holders in the United Kingdom (UK) in 2015, by branch use
- Personal current banking account holders frequency of visits to bank branch in the United Kingdom (UK) in 2015
- Importance of bank branch availability locally in the United Kingdom (UK) in 2015
- Banks operating in the United Kingdom (UK) ranked by current account customer satisfaction as of September 2018
- Account holders' opinion on there being real differences between banks in the current accounts that they offer in the United Kingdom (UK) in 2015
- Current account services rated according to United Kingdom (UK) bank customers as of August 2014
- Customer satisfaction with the banking app of their main current account provider in the United Kingdom (UK) in 2015
- Customer satisfaction with problem handing procedures of their main current banking account provider in the United Kingdom (UK) in 2015
- Customer opinion on the level of charges by their main current account bank in the United Kingdom (UK) in 2015
- Customers intending to switch their current bank in the United Kingdom (UK), as of May 2014
- Likelihood of switching current bank account if all banks charged fees in the United Kingdom (UK) from 2013 to 2014
- Share of bank clients who switched main current bank account in the United Kingdom (UK) between 2011 and 2014
- Share of customers aware of Payment Council's Current Account Switch Service in the United Kingdom (UK) from January 2016 to December 2018
- Number of current account customers gained and lost by leading banks in the United Kingdom (UK) via "current account switch service" (CASS) in the 4th quarter 2018
- Number of customers switching their current bank account providers in the United Kingdom (UK) from January 2016 to December 2018
- Extent to which customers worry that things will go wrong if they switch their current account in the United Kingdom (UK) in 2015
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?
- Ease of the process of changing bank account in the United Kingdom (UK) in 2015, by expectation and reality
- Customer satisfaction with quality and speed of handling problems in current and previous bank account supplier in the United Kingdom (UK) in 2015
- Charges paid on current bank account in the last year by British customers in the United Kingdom (UK) in 2015
- Account holders' behavior in searching and switching bank offers in the last year and last 3 years in the United Kingdom (UK) in 2015
- Customer satisfaction with level of charges e.g. overdraft charge in current and previous bank account supplier in the United Kingdom (UK) in 2015
- Account holders who switched or did not switch bank accounts in the last year in the United Kingdom (UK) in 2015, by age group
- Account holders who switched or did not switch bank accounts in the last year in the United Kingdom (UK) in 2015, by income
- Account holders who switched or did not switch bank accounts in the last year in the United Kingdom (UK) in 2015, by months overdrawn
- Account holders' reasons for switching bank accounts in the last year in the United Kingdom (UK) in 2015
- Account holders' reasons for using more than one bank for their current accounts in the United Kingdom (UK) in 2015
- Distribution of account holders using one or more than one bank in the United Kingdom (UK) in 2015, by income
- Account holders reasons for having multiple current accounts with different banks in the United Kingdom (UK) in 2015
- Share of account holders using one or more than one bank in the United Kingdom (UK) in 2015, by age group
- Account holders reasons for choosing this bank for their main current account in the United Kingdom (UK) in 2015
- Distribution of account holders using one or more than one bank in the United Kingdom (UK) in 2015, by gender
- Customer opinion distribution on switching current accounts being too much hassle in the United Kingdom (UK) in 2015
- Customer opinion on importance of staff and customer service quality of their main bank in the United Kingdom (UK) in 2015
- Customer satisfaction with incentives provided by their main bank in the United Kingdom (UK) in 2015
- Customer opinion on the importance of the speed and quality of problem handling by their main bank in the United Kingdom (UK) in 2015
- Share of customers who use a digital wallet in the United Kingdom (UK) in 2014, by company
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