This statistic shows the customer satisfaction with quality of staff and customer service of account holders who switched banks for their main current account in the last three years in the United Kingdom (UK) as of the first quarter of 2015. It revealed that satisfaction with the current supplier (64% very satisfied) was higher compared to the previous supplier (34% very satisfied) for customer service.
Customer satisfaction with quality of staff and customer service of the current and previous bank in the United Kingdom (UK) in 2015
* Nearly 4.55 thousand completed interviews out of the 120 thousand sample drawn from the personal current account holders databank, provided by all major UK banks. Data was weighted to correct oversampling.
Among the 4.55 thousand, 649 had switched main current account bank between banks in the last three years.
Profit from additional features by authenticating your Admin account
Please authenticate by going to "My account" → "Administration".
Then you will be able to mark statistics as favourites and use personal statistics alerts.
This feature is limited to our corporate solutions.
Please contact us to get started with full access to dossiers, forecasts, studies and international data.
Corporate Account
Statista Accounts:
Access All Statistics. Starting from $708 / Year
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account.
Single Account
Your perfect start with Statista
Instant access to 1m statistics
Download in XLS, PDF & PNG format
Detailed references
$59 / Month *
Corporate Account
Full access
Corporate solution including all features.
* All products require an annual contract; Prices do not include sales tax.
Statistics on "Current bank accounts in the United Kingdom (UK)"
Statista Accounts:
Access All Statistics. Starting from $708 / Year
Learn more about how Statista can support your business.
GfK Media and Communication Research, & Competition and Markets Authority. (April 15, 2015). Customer satisfaction with quality of staff and customer service of the current and previous bank in the United Kingdom (UK) in 2015 [Graph]. In Statista. Retrieved July 03, 2020, from https://www.statista.com/statistics/467319/satisfaction-with-customer-service-in-previous-current-bank-after-switching-uk/
GfK Media and Communication Research, und Competition and Markets Authority. "Customer satisfaction with quality of staff and customer service of the current and previous bank in the United Kingdom (UK) in 2015." Chart. April 15, 2015. Statista. Accessed July 03, 2020. https://www.statista.com/statistics/467319/satisfaction-with-customer-service-in-previous-current-bank-after-switching-uk/
GfK Media and Communication Research, Competition and Markets Authority. (2015). Customer satisfaction with quality of staff and customer service of the current and previous bank in the United Kingdom (UK) in 2015. Statista. Statista Inc.. Accessed: July 03, 2020. https://www.statista.com/statistics/467319/satisfaction-with-customer-service-in-previous-current-bank-after-switching-uk/
GfK Media and Communication Research, and Competition and Markets Authority. "Customer Satisfaction with Quality of Staff and Customer Service of The Current and Previous Bank in The United Kingdom (Uk) in 2015." Statista, Statista Inc., 15 Apr 2015, https://www.statista.com/statistics/467319/satisfaction-with-customer-service-in-previous-current-bank-after-switching-uk/
GfK Media and Communication Research & Competition and Markets Authority, Customer satisfaction with quality of staff and customer service of the current and previous bank in the United Kingdom (UK) in 2015 Statista, https://www.statista.com/statistics/467319/satisfaction-with-customer-service-in-previous-current-bank-after-switching-uk/ (last visited July 03, 2020)
We use cookies to personalize contents and ads, offer social media features, and analyze access to our website. In your browser settings you can configure or disable this, respectively, and can delete any already placed cookies. For details, please see your browser’s Help section (by pressing F1). Please see our privacy statement for details about how we use data.
