This statistic shows the customer satisfaction with quality of staff and customer service of account holders who switched banks for their main current account in the last three years in the United Kingdom (UK) as of the first quarter of 2015. It revealed that satisfaction with the current supplier (64% very satisfied) was higher compared to the previous supplier (34% very satisfied) for customer service.
Customer satisfaction with quality of staff and customer service of the current and previous bank in the United Kingdom (UK) in 2015
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GfK Media and Communication Research, & Competition and Markets Authority. (April 15, 2015). Customer satisfaction with quality of staff and customer service of the current and previous bank in the United Kingdom (UK) in 2015 [Graph]. In Statista. Retrieved July 02, 2022, from https://www.statista.com/statistics/467319/satisfaction-with-customer-service-in-previous-current-bank-after-switching-uk/
GfK Media and Communication Research, und Competition and Markets Authority. "Customer satisfaction with quality of staff and customer service of the current and previous bank in the United Kingdom (UK) in 2015." Chart. April 15, 2015. Statista. Accessed July 02, 2022. https://www.statista.com/statistics/467319/satisfaction-with-customer-service-in-previous-current-bank-after-switching-uk/
GfK Media and Communication Research, Competition and Markets Authority. (2015). Customer satisfaction with quality of staff and customer service of the current and previous bank in the United Kingdom (UK) in 2015. Statista. Statista Inc.. Accessed: July 02, 2022. https://www.statista.com/statistics/467319/satisfaction-with-customer-service-in-previous-current-bank-after-switching-uk/
GfK Media and Communication Research, and Competition and Markets Authority. "Customer Satisfaction with Quality of Staff and Customer Service of The Current and Previous Bank in The United Kingdom (Uk) in 2015." Statista, Statista Inc., 15 Apr 2015, https://www.statista.com/statistics/467319/satisfaction-with-customer-service-in-previous-current-bank-after-switching-uk/
GfK Media and Communication Research & Competition and Markets Authority, Customer satisfaction with quality of staff and customer service of the current and previous bank in the United Kingdom (UK) in 2015 Statista, https://www.statista.com/statistics/467319/satisfaction-with-customer-service-in-previous-current-bank-after-switching-uk/ (last visited July 02, 2022)