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Challenge level of switching energy suppliers in the United Kingdom (UK) 2014

In this survey, consumers were asked how easy or difficult they felt changing energy suppliers is in the United Kingdom (UK), in 2014. Over half of the respondents said it was easy, with 18 percent even saying it is very easy.

Perceptions of how difficult it is to change energy suppliers in the United Kingdom (UK) 2014

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Source

Release date

February 2015

Region

United Kingdom

Survey time period

2014

Number of respondents

6,949 respondents

Age group

18 years and older

Method of interview

Telephone interview

Supplementary notes

Originally asked as: "How easy or difficult do you think it would be to find out what was the right deal for you?"

Base consists of people who think it is possible or don’t know whether it is possible to switch supplier or change payment method.

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Statistics on "Energy consumer experience in the UK"

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