Reasons for complaining about a "no hang-up" (vishing) financial fraud UK 2015

This statistic shows the main reason why customers complained to the Ombudsman Service about a "no hang-up" fraud in the United Kingdom (UK) between 2012 and 2014. It appears that 56% of people who complained about financial fraud via telephone considered that the bank was responsible for the loss and should provide a refund.

Main reasons for complaining to the Financial Ombudsman about a "no hang-up" (vishing) fraud in the United Kingdom (UK) in 2015

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Source

Release date

July 2015

Region

United Kingdom

Survey time period

2012 to 2014

Number of respondents

185*

Age group

18 years and older**

Supplementary notes

*Between mid-2012 and the end of 2014, the ombudsman service resolved 185 complaints of financial fraud involving a no hang-up scam, brought by 173 individual consumers.
**80% of affected individuals were over 55.

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