Average bill-shock amounts in the landline telephone market in the UK 2012-2014

This statistic shows the average amount of bill-shock in the landline telephone market in the United Kingdom from 2012 to 2014. The average amount of bill-shock is the difference between usual and unexpectedly high telephone bills. The mean average amount of bill-shock in the landline market for the 12 month period covered by this research was 33 GBP.

Average amount of bill-shock in the landline telephone market in the United Kingdom from 2012 to 2014

Share of respondents
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Source

Release date

September 2014

Region

United Kingdom

Survey time period

2012 to 2014

Number of respondents

100 respondents

Age group

16 years and older

Special properties

landline bill payers who experienced bill-shock in a 12 month period

Method of interview

Face-to-face interview

Supplementary notes

* Number of respondents: n (2013) = 138
n (2014) = 100
This analysis includes those who said their bill was higher than expected due to incorrect charges. Excluding these responses has no impact on the mean average amount of bill shock.

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Statistics on "Telecommunication industry in the UK"

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