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Views on the importance of good customer service in a financial business UK 2014

This statistic shows the importance of businesses in the financial services sector providing good customer service and support, according to adults in the United Kingdom (UK) in 2014. Less than one percent of respondents thought that good customer service was, to them, not important at all in a financial business.

Importance of financial businesses providing good customer service according to adults in the United Kingdom (UK) in 2014

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Release date

August 2014


United Kingdom (Great Britain)

Survey time period

August 2014

Number of respondents

2,065 respondents

Special properties

British adults

Method of interview

Online survey

Supplementary notes

*The question was phrased as follows: "Government wants to encourage better business behaviour. Which of the following would you consider to be important characteristics of good corporate behaviour by businesses? Please rate how important the following behaviours are to you in a business, on a scale where 1 = not at all important and 10 = very important."
Where numbers are missing: value was less than one percent.

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