Leading barriers to online purchases from foreign retailers in the UK 2014

Main reasons for not making online purchases from foreign retailers in the United Kingdom (UK) in 2014

Leading barriers to online purchases from foreign retailers in the UK 2014 This statistic displays the main reasons for not making online purchases from foreign retailers in the United Kingdom (UK) in 2014. During the survey period, it was found that 11 percent of respondents cited a language problems as a reason for not making online purchases from foreign retailers.
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Main reasons for not making online purchases from foreign retailers in the United Kingdom (UK) in 2014

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Share of respondents
Delivery charges are too high53%
Difficult to return faulty/unsuitable goods47%
Takes too long to arrive47%
Do not know enough about it to feel comfortable doing it39%
Concerns about the supplier/retailer not sending the goods38%
Have concerns about credit card fraud35%
Concerns about the quality of the goods32%
Sorting out customs is a hassle22%
Currency conversion rate is unfavourable20%
Language problems11%
Find overseas companies' websites difficult to navigate9%
Share of respondents
Delivery charges are too high53%
Difficult to return faulty/unsuitable goods47%
Takes too long to arrive47%
Do not know enough about it to feel comfortable doing it39%
Concerns about the supplier/retailer not sending the goods38%
Have concerns about credit card fraud35%
Concerns about the quality of the goods32%
Sorting out customs is a hassle22%
Currency conversion rate is unfavourable20%
Language problems11%
Find overseas companies' websites difficult to navigate9%
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This statistic displays the main reasons for not making online purchases from foreign retailers in the United Kingdom (UK) in 2014. During the survey period, it was found that 11 percent of respondents cited a language problems as a reason for not making online purchases from foreign retailers.
Show more
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