UK: importance of delivery and return services in online retail 2015 | Statista

This statistic displays the importance of delivery and return services in online retail according to online shoppers in the United Kingdom (UK) in 2015. During the survey period, it was found that 69 percent of respondents reported that it was important for them to be able to return items free of charge.

How strongly do you agree with the following statements?

Characteristic	Share of respondents
I am more likely to shop again from an online retailer if I am happy with the delivery of my goods	75%
It is important for me to be able to return items for free	69%
It’s important to me to have clear delivery information before I place my order	64%
I am more likely to use a retailer if they have a clear returns policy	61%
I like to be kept updated with the stage that the delivery is at	57%
I search out sites that offer free delivery	49%

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Release date

July 2015

More information

Region

United Kingdom

Survey time period

April 9, 2015 to April 22, 2015

Number of respondents

1,500 respondents

Special properties

online shoppers who purchased intems online in the prior three months.

Method of interview

Online survey

Citation formats

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