Importance of delivery and return services in online retail in the UK 2015

How strongly do you agree with the following statements?

by Statista Research Department, last edited Jul 8, 2015
Importance of delivery and return services in online retail in the UK 2015 This statistic displays the importance of delivery and return services in online retail according to online shoppers in the United Kingdom (UK) in 2015. During the survey period, it was found that 69 percent of respondents reported that it was important for them to be able to return items free of charge.
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How strongly do you agree with the following statements?

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Share of respondents
I am more likely to shop again from an online retailer if I am happy with the delivery of my goods75%
It is important for me to be able to return items for free69%
It’s important to me to have clear delivery information before I place my order64%
I am more likely to use a retailer if they have a clear returns policy61%
I like to be kept updated with the stage that the delivery is at57%
I search out sites that offer free delivery49%
Share of respondents
I am more likely to shop again from an online retailer if I am happy with the delivery of my goods75%
It is important for me to be able to return items for free69%
It’s important to me to have clear delivery information before I place my order64%
I am more likely to use a retailer if they have a clear returns policy61%
I like to be kept updated with the stage that the delivery is at57%
I search out sites that offer free delivery49%
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by Statista Research Department, last edited Jul 8, 2015
This statistic displays the importance of delivery and return services in online retail according to online shoppers in the United Kingdom (UK) in 2015. During the survey period, it was found that 69 percent of respondents reported that it was important for them to be able to return items free of charge.
Show more
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