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Importance of delivery and return services in online retail in the UK 2015 This statistic displays the importance of delivery and return services in online retail according to online shoppers in the United Kingdom (UK) in 2015. During the survey period, it was found that 69 percent of respondents reported that it was important for them to be able to return items free of charge.
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Share of respondents
I am more likely to shop again from an online retailer if I am happy with the delivery of my goods75%
It is important for me to be able to return items for free69%
It’s important to me to have clear delivery information before I place my order64%
I am more likely to use a retailer if they have a clear returns policy61%
I like to be kept updated with the stage that the delivery is at57%
I search out sites that offer free delivery49%
Share of respondents
I am more likely to shop again from an online retailer if I am happy with the delivery of my goods75%
It is important for me to be able to return items for free69%
It’s important to me to have clear delivery information before I place my order64%
I am more likely to use a retailer if they have a clear returns policy61%
I like to be kept updated with the stage that the delivery is at57%
I search out sites that offer free delivery49%
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Description Source More information
This statistic displays the importance of delivery and return services in online retail according to online shoppers in the United Kingdom (UK) in 2015. During the survey period, it was found that 69 percent of respondents reported that it was important for them to be able to return items free of charge.
Show more
Release date
July 2015
Region
United Kingdom
Survey time period
April 9, 2015 to April 22, 2015
Number of respondents
1,500 respondents
Special properties
online shoppers who purchased intems online in the prior three months.
Method of interview
Online survey

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Statistics on "Reverse logistics"

  • Market overview
  • E-retailers
  • Consumer behavior
  • Return process
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