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State of human resources outsourcing in 2014, by service
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State of human resources outsourcing in 2014, by service
Current and planned human resources (HR) outsourcing by service in 2014
This statistic shows the level of outsourcing across human resource processes, according to a 2014 Deloitte survey. At the time of the survey, 43 percent of respondents said that their company already outsourced call center management, with a further 23 percent of respondents saying they were planning to outsource the service in the future.
Current and planned human resources (HR) outsourcing by service in 2014
| Plan to outsource | Current outsourcing | |
|---|---|---|
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| Plan to outsource | Current outsourcing | |
|---|---|---|
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
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Description
Source
More information
This statistic shows the level of outsourcing across human resource processes, according to a 2014 Deloitte survey. At the time of the survey, 43 percent of respondents said that their company already outsourced call center management, with a further 23 percent of respondents saying they were planning to outsource the service in the future.
Show more- Show sources information
- Show publisher information
- Release date
- December 2014
- Region
- Worldwide
- Survey time period
- 2014
- Number of respondents
- 157 respondents
- Special properties
- Respondent organizations represent major industries and include both single-country companies and multinational corporations
Source
- Show sources information
- Show publisher information
- Release date
- December 2014
More information
- Region
- Worldwide
- Survey time period
- 2014
- Number of respondents
- 157 respondents
- Special properties
- Respondent organizations represent major industries and include both single-country companies and multinational corporations
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Statistics on "Business process outsourcing (BPO) worldwide"
- Industry overview
The most important statistics
- Global market size of outsourced services from 2000 to 2018 (in billion U.S. dollars)*Global market size of outsourced services 2000-2018
- Global outsourcing industry revenue from 2010 to 2018, by service type (in billion U.S. dollars)*Global outsourcing industry revenue by service type 2010-2018
- Total contract value of the business process outsourcing (BPO) market worldwide from 2000 to 2018 (in billion U.S. dollars)*Total contract value of the business process outsourcing market worldwide 2000-2018
- Global BPO market size in Q4 2017, by segment (in million U.S. dollars)Global market size of BPO by segment Q4 2017
- Total contract value of the information technology outsourcing (ITO) market worldwide from 2000 to 2018 (in billion U.S. dollars)*Contract value of the information technology outsourcing market worldwide 2000-2018
- Global IT services market size in Q4 2017, by segment (in billion U.S. dollars)Global market size of IT services by segment Q4 2017
- Global revenue of outsourced customer experience market from 2015 to 2020 (in billion U.S. dollars)*Size of global outsourced customer experience market 2015-2020
- Geographical distribution
The most important statistics
- Global outsourcing industry revenue from 2010 to 2018, by region (in billion U.S. dollars)*Global outsourcing industry revenue by region 2010-2018
- Total contract value (TCV) of the outsourcing market in the Americas from 2000 to 2018 (in billion U.S. dollars)*Total contract value of the outsourcing market in the Americas 2000-2018
- Breakdown of the global outsourced customer experience market in 2017, by regionGlobal outsourced customer experience market: breakdown by region 2017
- Share of the outsourced facility management market worldwide in 2017, by regionThe outsourced facility management market share by region 2017
- Leading countries in offshore business services worldwide in 2017Leading countries in offshore business services worldwide in 2017
- Most financially attractive countries for offshore business services worldwide in 2017Most financially attractive countries for offshore business services worldwide 2017
- Leading outsourcing companies
The most important statistics
- Business process outsourcing (BPO) market shares in 2016, by vendorGlobal market shares of BPO vendors 2016
- Leading companies in the outsourced customer experience market in 2017, by revenue (in billion U.S. dollars)Revenue of the leading outsourced customer experience service providers 2017
- Revenue of ISS World worldwide from 2009 to 2018 (in billion U.S. dollars)Revenue of ISS World worldwide 2009-2018
- Share of revenue generated by ISS World worldwide in 2017, by business segmentRevenue share of ISS World worldwide by business segment 2017
- Revenue of Accenture plc worldwide from 2010 to 2018, by business line (in billion U.S. dollars)Revenue of Accenture plc worldwide from 2010 to 2018, by business line
- Revenue of CBRE Group from 2009 to 2018 (in billion U.S. dollars)Revenue of CBRE Group 2009-2018
- Revenue of Kelly Services worldwide from 2007 to 2018 (in billion U.S. dollars)Revenue of Kelly Services worldwide 2007-2018
- Revenue of Teleperformance from 2016 to 2018, by business segment (in million euros)Revenue by business segment of Teleperformance 2016-2018
- Outsourcing services
The most important statistics
- What are your current and future outsourcing strategies for the various business functions?Current and planned business functions which are outsourced worldwide 2018
- Leading drivers for using outsourcing services worldwide in 2016Leading drivers for outsourcing services worldwide 2016
- Which of the following do you consider to be the main drivers of a successful outsourcing experience?Factors which create successful outsourcing experiences for businesses worldwide 2015
- How companies respond to issues with business service providers worldwide in 2016Companies response to issues with business service providers worldwide 2016
- For which of the following tasks/responsibilities do you outsource or utilize in-house staff?Major tasks facility managers outsource or utilize in-house staff 2018
- Percentage of 3PL users who outsource logistics services as of 2018, ranked by the most frequently outsourced servicesMost outsourced services in global transportation and logistics industry 2018
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- State of human resources outsourcing in 2014, by service
- Share of organizations hiring for HR jobs in the U.S. 2016, by company size
- Operating income of Manpower Group 2006-2018
- Income of Manpower Group worldwide 2006-2018
- Total assets of Manpower Group worldwide 2006-2018
- State of customer service outsourcing in 2014, by service
- Concern about job security among HR professionals in the U.S. 2016, by career level
- Challenges for BPO service companies 2011
- Propositions offered by BPO service companies to attract/retain clients 2011
- Italy: turnover of the employment activities 2010-2016
- State of finance and accounting (F&A) outsourcing in 2014, by service
- Number of Manpower Group offices worldwide 2006-2018
- BPO contact center technology use 2011
- Leading functions sought by organizations hiring for HR jobs in the U.S. 2016
- Contact center BPO service companies competitiveness goals 2011
- State of IT outsourcing in 2014, by service
- Business processes outsourced over Internet in the United Kingdom 2013-2015
- Distribution of the global HR services market revenue 2010-2015, by region
- Outsourcing in payroll & human resource back-office processes 2015, by region
Studies
- Business process outsourcing (BPO) worldwide
- Manpower Inc. Annual Report 2018
- Robert Half International Inc. Annual Report 2017
- ASGN Incorporated Annual Report 2017
- Kforce Inc. 2018 Annual Report on Form 10-K
- TrueBlue Inc. Annual Report 2018
- TrueBlue Inc. Annual Report 2016
- Robert Half International Inc. Annual Report 2016
- On Assignment Inc. Annual Report 2016
- Manpower Inc. Annual Report 2017
- Kforce Inc. 2017 Annual Report on Form 10-K
- TrueBlue Inc. Annual Report 2017
- Synnex Annual Report 2018
- Teleperformance Annual Report 2018
- RiverStar Contact Center BPO Survey Results 2011
Statistics on "Business process outsourcing (BPO) worldwide"
- Global market size of outsourced services from 2000 to 2018 (in billion U.S. dollars)*
- Global outsourcing industry revenue from 2010 to 2018, by service type (in billion U.S. dollars)*
- Total contract value of the business process outsourcing (BPO) market worldwide from 2000 to 2018 (in billion U.S. dollars)*
- Global BPO market size in Q4 2017, by segment (in million U.S. dollars)
- Total contract value of the information technology outsourcing (ITO) market worldwide from 2000 to 2018 (in billion U.S. dollars)*
- Global IT services market size in Q4 2017, by segment (in billion U.S. dollars)
- Global revenue of outsourced customer experience market from 2015 to 2020 (in billion U.S. dollars)*
- Global outsourcing industry revenue from 2010 to 2018, by region (in billion U.S. dollars)*
- Total contract value (TCV) of the outsourcing market in the Americas from 2000 to 2018 (in billion U.S. dollars)*
- Breakdown of the global outsourced customer experience market in 2017, by region
- Share of the outsourced facility management market worldwide in 2017, by region
- Leading countries in offshore business services worldwide in 2017
- Most financially attractive countries for offshore business services worldwide in 2017
- Business process outsourcing (BPO) market shares in 2016, by vendor
- Leading companies in the outsourced customer experience market in 2017, by revenue (in billion U.S. dollars)
- Revenue of ISS World worldwide from 2009 to 2018 (in billion U.S. dollars)
- Share of revenue generated by ISS World worldwide in 2017, by business segment
- Revenue of Accenture plc worldwide from 2010 to 2018, by business line (in billion U.S. dollars)
- Revenue of CBRE Group from 2009 to 2018 (in billion U.S. dollars)
- Revenue of Kelly Services worldwide from 2007 to 2018 (in billion U.S. dollars)
- Revenue of Teleperformance from 2016 to 2018, by business segment (in million euros)
- What are your current and future outsourcing strategies for the various business functions?
- Leading drivers for using outsourcing services worldwide in 2016
- Which of the following do you consider to be the main drivers of a successful outsourcing experience?
- How companies respond to issues with business service providers worldwide in 2016
- For which of the following tasks/responsibilities do you outsource or utilize in-house staff?
- Percentage of 3PL users who outsource logistics services as of 2018, ranked by the most frequently outsourced services
- Current and planned human resources (HR) outsourcing by service in 2014
- Share of organizations hiring for human resources jobs in the United States as of April 2016, by company size
- Operating income of Manpower Group worldwide from 2006 to 2018 (in million U.S. dollars)
- Income of Manpower Group worldwide from 2006 to 2018 (in million U.S. dollars)
- Total assets of Manpower Group worldwide from 2006 to 2018 (in billion U.S. dollars)
- Current and planned customer service outsourcing by service in 2014
- Level of concern about job security among human resources professionals in the United States as of April 2016, by career level
- What are the biggest challenges for you as contact center BPO providers?*
- Top value propositions offered by contact center BPO service companies to attract and retain clients
- Annual turnover of the employment activities in Italy from 2010 to 2016 (in 1,000 euros)
- Current and planned finance and accounting (F&A) outsourcing processes by service in 2014
- Number of Manpower Group offices worldwide from 2006 to 2018
- Technologies used by contact center BPO service companies to support customer interactions 2011*
- Leading functions sought by organizations hiring for human resources jobs in the United States as of April 2016
- What are the contact center goals to make your company more competitive in the contact center BPO space?
- Current and planned information technology outsourcing (ITO) by service in 2014
- Distribution of the business processes outsourced to external providers over Internet in the United Kingdom (UK) from 2013 to 2015
- Distribution of the global human resources services market revenue from 2010 to 2015, by region
- Have you ever outsourced a back-office process in your payroll and human resources department?
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