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State of human resources outsourcing in 2014, by service

This statistic shows the level of outsourcing across human resource processes, according to a 2014 Deloitte survey. At the time of the survey, 43 percent of respondents said that their company already outsourced call center management, with a further 23 percent of respondents saying they were planning to outsource the service in the future.

Current and planned human resources (HR) outsourcing by service in 2014

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Release date

December 2014



Survey time period


Number of respondents

157 respondents

Special properties

Respondent organizations represent major industries and include both single-country companies and multinational corporations

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Statistics on "Business process outsourcing (BPO) worldwide"

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