This statistic displays the findings of a survey on the customer expectations of waiting time for customer support in the United Kingdom (UK) as of 2015, by channel. During the survey period, it was found that 16 percent of respondents reported that they expected an answer within one minute on video chat.
UK shoppers who had purchased items from the internet in the prior 12 months.*
Supplementary notes
* The source adds the following information: "Nationally representative sample"
The source does not provide any information regarding percentage points exceeding/missing to 100 percent.
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iAdvize. (September 17, 2015). How long are you prepared to wait for an answer? [Graph]. In Statista. Retrieved January 20, 2025, from https://www.statista.com/statistics/497228/consumer-expectations-of-waiting-time-for-customer-support-in-the-uk-by-channel/?__sso_cookie_checker=failed
iAdvize. "How long are you prepared to wait for an answer?." Chart. September 17, 2015. Statista. Accessed January 20, 2025. https://www.statista.com/statistics/497228/consumer-expectations-of-waiting-time-for-customer-support-in-the-uk-by-channel/?__sso_cookie_checker=failed
iAdvize. (2015). How long are you prepared to wait for an answer?. Statista. Statista Inc.. Accessed: January 20, 2025. https://www.statista.com/statistics/497228/consumer-expectations-of-waiting-time-for-customer-support-in-the-uk-by-channel/?__sso_cookie_checker=failed
iAdvize. "How Long Are You Prepared to Wait for An Answer?." Statista, Statista Inc., 17 Sep 2015, https://www.statista.com/statistics/497228/consumer-expectations-of-waiting-time-for-customer-support-in-the-uk-by-channel/?__sso_cookie_checker=failed
iAdvize, How long are you prepared to wait for an answer? Statista, https://www.statista.com/statistics/497228/consumer-expectations-of-waiting-time-for-customer-support-in-the-uk-by-channel/?__sso_cookie_checker=failed (last visited January 20, 2025)
How long are you prepared to wait for an answer? [Graph], iAdvize, September 17, 2015. [Online]. Available: https://www.statista.com/statistics/497228/consumer-expectations-of-waiting-time-for-customer-support-in-the-uk-by-channel/?__sso_cookie_checker=failed
