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UK: consumer attitudes to communication with businesses via chat 2015, by sector

This statistic displays the findings of a survey on the consumer attitudes to online community chat as a form of communication in the United Kingdom (UK) in 2015, by sector. During the survey period, it was found that 35 percent of respondents reported that online community chats as a from of communication would be appropriate in the banking sector.

In which of the following online sectors do you feel online community chat facilities would be appropriate?

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Sources

Release date

September 2015

Region

United Kingdom

Survey time period

April 29, 2015 to May 5, 2015

Number of respondents

1,012*

Age group

14 years and older

Special properties

UK shoppers who had purchased items from the internet in the prior 12 months.

Supplementary notes

* The source adds the following information: "Nationally representative sample."

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Statistics on "Online shopping in the United Kingdom (UK)"

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