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BC consumer perception of e-commerce site service quality 2015, by age

Consumer perception of service quality while using e-commerce websites in British Columbia (BC) as of June 2015, by age group

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Source

Release date

September 2015

Region

Canada

Survey time period

June 1 to 4, 2015

Number of respondents

808 respondents

Age group

18 years and older

Special properties

consumers in British Columbia only; perception of service quality compared to five years ago

Method of interview

Online survey

Supplementary notes

Question: "Allt hings considered, would you say the quality of service that you experience is better, the same or worse than five years ago [when using an e-commerce website]?"

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