Nationwide's customer satisfaction levels as industry lead in the UK 2011-2017

Customer satisfaction score as percentage lead over nearest competitor bank for the British-headquartered Nationwide Building Society from March 2011 to March 2017

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Release date

June 2017


United Kingdom

Survey time period

2011 to 2017

Supplementary notes

Net satisfaction score shows the proportion of extremely or very satisfied customers minus proportion of extremely, very or fairly dissatisfied customers summed across current account, mortgage and savings. This score was then compared to other competitors in the market. The percentage presented in the statistic was the lead over nearest competitor of the Nationwide Building Society.

The results show the financial year ending in April respectively in each year.

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