Lead over competition in customer satisfaction - Nationwide 2011-2017 Kingdom

This statistic illustrates the customer satisfaction levels as a percentage lead over the nearest competitor of the Nationwide Building Society clients in the United Kingdom (UK) from 2011 to 2017. It can be seen that the customer satisfaction lead increased overall during the period under observation, reaching a lead over the nearest competitor of five percent as of 2017. This was an overall increase of 4.2 percent in comparison to 2011.

Customer satisfaction score as percentage lead over nearest competitor bank for the British-headquartered Nationwide Building Society from March 2011 to March 2017

Characteristic	Lead over nearest competitor in customer satisfaction
2017	5%
2016	7.7%
2015	4.5%
2014	4.2%
2013	2.3%
2012	1.8%
2011	0.8%

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Release date

June 2017

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Region

United Kingdom

Survey time period

2011 to 2017

Supplementary notes

Net satisfaction score shows the proportion of extremely or very satisfied customers minus proportion of extremely, very or fairly dissatisfied customers summed across current account, mortgage and savings. This score was then compared to other competitors in the market. The percentage presented in the statistic was the lead over nearest competitor of the Nationwide Building Society.

The results show the financial year ending in April respectively in each year.

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