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Social media platforms preferred as a customer service outlet in the U.S. in 2015, by generation*

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Preferred social media platform for customer service U.S. 2015, by generation The statistic shows the preferred social media platforms of U.S. consumers to interact with a company's customer service team in 2015, by generation. During the survey, 78 percent of Millennials cited Facebook as a preferred social media platform to contact a company's customer service team.
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MillennialsGen Xers Boomers
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Description Source More information
The statistic shows the preferred social media platforms of U.S. consumers to interact with a company's customer service team in 2015, by generation. During the survey, 78 percent of Millennials cited Facebook as a preferred social media platform to contact a company's customer service team.
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Release date
June 2015
Region
United States
Survey time period
April 29 to May 12, 2015
Number of respondents
2,007 respondents
Age group
18-65 years
Method of interview
Online survey
Supplementary notes
Millennials: 18-35
Gen Xers: 36-55
Boomers: 56-65
Multiple answers were possible.

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