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Tesco: customer evaluation of performance in the United Kingdom (UK) 2015
Tesco: customer evaluation of performance in the United Kingdom (UK) 2015
How would you rate Tesco on convenience, value for money, product quality, customer service and product availability?*
This statistic shows the results of an evaluation of Tesco's performance according to shoppers in the United Kingdom in 2015. Tesco generally performed well, with 76 percent of shoppers rating a four or five for product availability, and 67 percent rating a four or five for product quality.
How would you rate Tesco on convenience, value for money, product quality, customer service and product availability?*
Loading statistic...
| Rated 4/5 | Rated 5/5 | |
|---|---|---|
| Convenience | 34% | 31% |
| Customer service | 41% | 21% |
| Product availability | 47% | 30% |
| Product quality | 46% | 21% |
| Value for money | 39% | 15% |
| Rated 4/5 | Rated 5/5 | |
|---|---|---|
| Convenience | 34% | 31% |
| Customer service | 41% | 21% |
| Product availability | 47% | 30% |
| Product quality | 46% | 21% |
| Value for money | 39% | 15% |
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Description
Source
More information
This statistic shows the results of an evaluation of Tesco's performance according to shoppers in the United Kingdom in 2015. Tesco generally performed well, with 76 percent of shoppers rating a four or five for product availability, and 67 percent rating a four or five for product quality.
Show more- Show sources information
- Show publisher information
- Release date
- July 2015
- Region
- United Kingdom
- Survey time period
- May 29 to June 6, 2015
- Number of respondents
- 1333**
- Age group
- 16 years and older
- Method of interview
- Online omnibus survey
- Supplementary notes
-
* This question was phrased by the source as follows: "How would you rate these retailers on convenience, value for money, product quality, customer service and product availability? Please use a 1-5 scale with 1 being the worst and 5 being the best."
** Base number of Tesco stores.
Source
- Show sources information
- Show publisher information
- Release date
- July 2015
More information
- Region
- United Kingdom
- Survey time period
- May 29 to June 6, 2015
- Number of respondents
- 1333**
- Age group
- 16 years and older
- Method of interview
- Online omnibus survey
- Supplementary notes
-
* This question was phrased by the source as follows: "How would you rate these retailers on convenience, value for money, product quality, customer service and product availability? Please use a 1-5 scale with 1 being the worst and 5 being the best."
** Base number of Tesco stores.
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Statistics on "Tesco Group in the United Kingdom (UK)"
- Overview
The most important statistics
- Brand value of the leading 20 most valuable retail brands worldwide in 2018 (in million U.S. dollars)*Brand value of the leading 20 most valuable retail brands worldwide 2018
- Leading food and beverage retailers of Europe in 2016, based on retail revenue (in billion U.S. dollars)Leading food and beverage retailers of Europe 2016, based on revenue
- Most valuable brands in the United Kingdom (UK) as of 2017 (in million U.S. dollars)Most valuable brands in the UK in 2017
- Market share of grocery stores in Great Britain from January 2015 to March 2019Grocery market share in Great Britain 2015-2019
- Percentage change in sales at Tesco in Great Britain compared to a year earlier from September 2014 to March 2019*Tesco sales growth year-on-year in Great Britain 2014-2019
- Average number of employees at Tesco in the United Kingdom (UK)* from 2012 to 2018Tesco group: number of employees in the United Kingdom (UK) 2012-2018
- Average number of employees at Tesco worldwide in 2018, by regionTesco group: number of employees worldwide 2018, by region
- Share of Tesco store food waste in the United Kingdom (UK) in 2017/18, by category breakdown*Tesco food waste by category in the United Kingdom (UK) 2017/18
- Finances
The most important statistics
- Annual revenue of Tesco Group in the United Kingdom (UK) from financial year 2015 to 2018* (in million GBP)Tesco group revenue in the United Kingdom (UK) 2015-2018
- Tesco's revenue worldwide in 2017/2018, by region (in million GBP)*Tesco's sales worldwide 2017/2018, by region
- Value of Tesco Group revenue results in the United Kingdom (UK) and the Republic of Ireland (ROI) in 2017/18, by segment (in million GBP)Tesco group revenue results breakdown in the United Kingdom and ROI 2017/18
- Change in Tesco like-for-like sales in the United Kingdom (UK) from third quarter 2014/15 to fourth quarter 2017/18Tesco like-for-like sales performance in the United Kingdom (UK) 2014-2018
- Value of edible grocery sales in Tesco in the United Kingdom (UK) from 2010 forecast to 2020 (in million US dollars)Edible grocery sales forecast for Tesco in the United Kingdom (UK) from 2010 to 2020
- Value of Tesco grocery banner sales in the United Kingdom (UK) from 2014 forecast to 2019 (in million US dollars)Tesco grocery banner sales forecast in the United Kingdom (UK) 2014 to 2019
- Tesco stores
The most important statistics
- Tesco's number of stores worldwide from 2008 to 2018Tesco's number of stores worldwide 2008-2018
- Number of Tesco stores in the United Kingdom (UK) from financial year 2011 to 2018*Tesco store numbers in the United Kingdom (UK) 2011-2018
- Number of Tesco group stores in the United Kingdom (UK) as of financial year end 2017/18, by typeTesco stores numbers in the United Kingdom (UK) 2017/18, by type
- Number of Tesco outlets in the United Kingdom (UK) from 2014 forecast to 2019Tesco outlets forecast in the United Kingdom (UK) 2014 to 2019
- Public Attitudes
The most important statistics
- Leading retail brands on YouTube in the UK (United Kingdom) as of October 2018, by uploaded video views (in millions)UK: leading retail brands on YouTube 2018
- Leading 10 retailers in the United Kingdom (UK) in 2017, based on share of customers who trust them with their personal data*Leading retailers for customer trust in the United Kingdom (UK) 2017
- Thinking about the quality of Tesco's food, which of these statements best reflects your view?Opinion on food quality in Tesco in the United Kingdom (UK) 2015
- Thinking about prices at Tesco, which of these statements best reflects your view?Perception of prices at Tesco in the United Kingdom (UK) 2015
- Thinking about the standard of service in Tesco stores, which of these statements best reflects your view?Opinion on standard of service at Tesco in the United Kingdom (UK) 2015
- Share of healthy and non-healthy products on promotion in major grocery retailers in the United Kingdom (UK) in 2016, by retailerHealth products on promotion in grocery retailers United Kingdom (UK) in 2016
- Reasons for signing up for a Tesco supermarket loyalty / Clubcard in the United Kingdom (UK) in 2016 Reasons for signing up for a Tesco Clubcard in the United Kingdom (UK) 2016
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Tesco convenience stores: customer evaluation of performance in the UK 2015
- Premier: customer evaluation of performance in the United Kingdom (UK) 2015
- Spar: customer evaluation of performance in the United Kingdom (UK) 2015
- Costcutter: customer evaluation of performance in the United Kingdom (UK) 2015
- Londis: customer evaluation of performance in the United Kingdom (UK) 2015
- Aldi: customer evaluation of performance in the United Kingdom (UK) 2015
- Lidl: customer evaluation of performance in the United Kingdom (UK) 2015
- Sainsbury's: customer evaluation of performance in the United Kingdom (UK) 2015
- ASDA: consumer evaluation of performance in the United Kingdom (UK) 2015
- One Stop convenience: customer evaluation of performance in the United Kingdom 2015
- Store numbers of the S Group in Finland 2017, by chain
- Number of chain supermarkets in Canada 2015-2018
- Sales share of the biggest supermarkets in Spain 2017
- Tesco trading profit in the United Kingdom (UK) 2011-2015
- Number of new Tesco private label products in the United Kingdom 2013, by Tesco brand
- Tesco 'one-off item' expenses in the United Kingdom (UK) 2014/15
- Impact of supplier investigation on likelihood to shop at Tesco in the UK 2015
- Tesco group trading profit worldwide 2014/15, by region
Studies
- Tesco Group in the United Kingdom (UK)
- Sainsbury Group in the United Kingdom (UK)
- The Co-operative Group Ltd in the United Kingdom (UK)
- Supermarkets in the Netherlands
- Albert Heijn supermarkets
- Jumbo supermarkets
- Discount supermarkets in the Netherlands
- Tesco - Annual Report and Financial Statements 2017
- J Sainsbury plc Annual Report and Financial Statements 2018
- Co-operative Group Ltd Annual Report and Financial Statements 2016
- Co-op Way Report 2016
- J Sainsbury plc Annual Report and Financial Statements 2017
- Supermarkets in Belgium
- Loblaws
- Private label in the United Kingdom (UK)
Statistics on "Tesco Group in the United Kingdom (UK)"
- Brand value of the leading 20 most valuable retail brands worldwide in 2018 (in million U.S. dollars)*
- Leading food and beverage retailers of Europe in 2016, based on retail revenue (in billion U.S. dollars)
- Most valuable brands in the United Kingdom (UK) as of 2017 (in million U.S. dollars)
- Market share of grocery stores in Great Britain from January 2015 to March 2019
- Percentage change in sales at Tesco in Great Britain compared to a year earlier from September 2014 to March 2019*
- Average number of employees at Tesco in the United Kingdom (UK)* from 2012 to 2018
- Average number of employees at Tesco worldwide in 2018, by region
- Share of Tesco store food waste in the United Kingdom (UK) in 2017/18, by category breakdown*
- Annual revenue of Tesco Group in the United Kingdom (UK) from financial year 2015 to 2018* (in million GBP)
- Tesco's revenue worldwide in 2017/2018, by region (in million GBP)*
- Value of Tesco Group revenue results in the United Kingdom (UK) and the Republic of Ireland (ROI) in 2017/18, by segment (in million GBP)
- Change in Tesco like-for-like sales in the United Kingdom (UK) from third quarter 2014/15 to fourth quarter 2017/18
- Value of edible grocery sales in Tesco in the United Kingdom (UK) from 2010 forecast to 2020 (in million US dollars)
- Value of Tesco grocery banner sales in the United Kingdom (UK) from 2014 forecast to 2019 (in million US dollars)
- Tesco's number of stores worldwide from 2008 to 2018
- Number of Tesco stores in the United Kingdom (UK) from financial year 2011 to 2018*
- Number of Tesco group stores in the United Kingdom (UK) as of financial year end 2017/18, by type
- Number of Tesco outlets in the United Kingdom (UK) from 2014 forecast to 2019
- Leading retail brands on YouTube in the UK (United Kingdom) as of October 2018, by uploaded video views (in millions)
- Leading 10 retailers in the United Kingdom (UK) in 2017, based on share of customers who trust them with their personal data*
- Thinking about the quality of Tesco's food, which of these statements best reflects your view?
- Thinking about prices at Tesco, which of these statements best reflects your view?
- Thinking about the standard of service in Tesco stores, which of these statements best reflects your view?
- Share of healthy and non-healthy products on promotion in major grocery retailers in the United Kingdom (UK) in 2016, by retailer
- Reasons for signing up for a Tesco supermarket loyalty / Clubcard in the United Kingdom (UK) in 2016
- How would you rate Tesco Express and Tesco Metro on convenience, value for money, product quality, customer service and product availability?*
- How would you rate Premier on convenience, value for money, product quality, customer service and product availability?*
- How would you rate SPAR on convenience, value for money, product quality, customer service and product availability?*
- How would you rate Costcutter on convenience, value for money, product quality, customer service and product availability?*
- How would you rate Londis on convenience, value for money, product quality, customer service and product availability?*
- How would you rate Aldi on convenience, value for money, product quality, customer service and product availability?*
- How would you rate Lidl on convenience, value for money, product quality, customer service and product availability?*
- How would you rate Sainsbury's on convenience, value for money, product quality, customer service and product availability?*
- How would you rate ASDA on convenience, value for money, product quality, customer service and product availability?*
- How would you rate One Stop on convenience, value for money, product quality, customer service and product availability?*
- Number of stores of the S Group in Finland in 2017, by chain
- Number of chain supermarkets in Canada from 2015 to 2018*
- Market share of the biggest supermarket chains in Spain in 2017
- Annual trading profit of Tesco Group in the United Kingdom (UK) from financial year 2011 to 2015 (in million GBP)
- Number of new Tesco private label SKUs in the last 5 years in the United Kingdom in 2013, by Tesco brand
- Breakdown of Tesco 'one-off' item expenses in the United Kingdom (UK) in financial year 2014/15 (in million GBP)
- You may know that Tesco is facing an investigation from the supermarket ombudsman over how it treats suppliers. How, if at all, does this investigation affect how likely you are to shop at Tesco?
- Worldwide trading profit of Tesco Group in 2014/15, by region (in million GBP)
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