Waitrose: customer evaluation of performance in the United Kingdom (UK) 2015

The statistic shows the results of a customer evaluation of Waitrose's performance in the United Kingdom in 2015. Waitrose performed high both on product quality (90 percent of shoppers rating 4 and 5) and customer service (80 percent).

How would you rate Waitrose on convenience, value for money, product quality, customer service and product availability?*

Rated 4/5Rated 5/5
Convenience34%21%
Customer service32%47%
Product availability48%26%
Product quality30%60%
Value for money24%8%
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Source

Release date

July 2015

Region

United Kingdom

Survey time period

April 29 to May 6, 2015

Number of respondents

542 respondents

Age group

16 years and older

Method of interview

Online omnibus survey

Supplementary notes

* This question was phrased by the source as follows: "How would you rate these retailers on convenience, value for money, product quality, customer service and product availability? Please use a 1-5 scale with 1 being the worst and 5 being the best."

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