Efficiency gains due to online bank adaption: indexed capacity needs by function 2020

This statistic shows the expected distribution of capacity needs due to online adaption in the banking sector in 2020, by function. Online adaption will lead to significant efficiency gains in back office and customer service functions and it will allow banks to focus their capacities on sales and advice.

Expected distribution of capacity needs due to online adaption in banking sector worldwide in 2020, by function

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Sources

In cooperation with
McKinsey
Release date

2012

Region

Worldwide

Survey time period

2012

Supplementary notes

* In order to compare the capacity needs between traditional banking (brick and mortar) and expected online banking in 2020 (potential online adaptors and potential online leaders), the source shows a distribution of the indexed capacity needs.

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