This chart shows the share of consumers agreeing with statements regarding their dissatisfaction with aspects of the shopping experience, according to a survey conducted with UK consumers in 2016. Of respondents, 53 percent were dissatisfied with service and nearly 27 percent were dissatisfied with quality.
Consumer dissatisfaction with aspects of shopping experience in the United Kingdom (UK) in 2016
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Webloyalty. (February 26, 2016). Consumer dissatisfaction with aspects of shopping experience in the United Kingdom (UK) in 2016 [Graph]. In Statista. Retrieved March 15, 2025, from https://www.statista.com/statistics/551392/shopping-dissatisfaction-different-aspects-united-kingdom-uk/?__sso_cookie_checker=failed
Webloyalty. "Consumer dissatisfaction with aspects of shopping experience in the United Kingdom (UK) in 2016." Chart. February 26, 2016. Statista. Accessed March 15, 2025. https://www.statista.com/statistics/551392/shopping-dissatisfaction-different-aspects-united-kingdom-uk/?__sso_cookie_checker=failed
Webloyalty. (2016). Consumer dissatisfaction with aspects of shopping experience in the United Kingdom (UK) in 2016. Statista. Statista Inc.. Accessed: March 15, 2025. https://www.statista.com/statistics/551392/shopping-dissatisfaction-different-aspects-united-kingdom-uk/?__sso_cookie_checker=failed
Webloyalty. "Consumer Dissatisfaction with Aspects of Shopping Experience in The United Kingdom (Uk) in 2016." Statista, Statista Inc., 26 Feb 2016, https://www.statista.com/statistics/551392/shopping-dissatisfaction-different-aspects-united-kingdom-uk/?__sso_cookie_checker=failed
Webloyalty, Consumer dissatisfaction with aspects of shopping experience in the United Kingdom (UK) in 2016 Statista, https://www.statista.com/statistics/551392/shopping-dissatisfaction-different-aspects-united-kingdom-uk/?__sso_cookie_checker=failed (last visited March 15, 2025)
Consumer dissatisfaction with aspects of shopping experience in the United Kingdom (UK) in 2016 [Graph], Webloyalty, February 26, 2016. [Online]. Available: https://www.statista.com/statistics/551392/shopping-dissatisfaction-different-aspects-united-kingdom-uk/?__sso_cookie_checker=failed
