• Cost of dissatisfied shoppers abandoning retailers 2016 statistic

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This chart shows the potential cost to retail if all dissatisfied consumers started abandoning their currently used retailers, by sector, according to a research study conducted with consumers in the United Kingdom in 2016. If all currently dissatisfied consumers abandoned the retailers they use, the potential cost would amount to 120.6 billion British pounds.

Potential cost to retail if dissatisfied consumers abandoned retailers they currently use in the United Kingdom (UK) in 2016, by sector (in billion GBP)

	Potential cost in billion GBP
Food & Grocery	85.6
Clothing	12.5
Electricals	6.8
Health & Beauty	4.2
Homewares	3.6
DIY	3.5
Footwear	2.3
Furniture	2.1

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Release date

February 2016

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Region

United Kingdom

Survey time period

January 2016

Number of respondents

2,512 respondents

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