Which problems have you experienced while shopping online?*

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20152016
Total problems40%42%
Delivery took longer than indicated23%23%
Technical problems when ordering or paying via internet12%12%
Wrong goods were delivered or goods were damaged9%9%
Difficulties with finding information about warranty and legal rights7%8%
Another problem5%7%
Filing a complaint was difficult or the complaint or financial compensation was not handled properly6%7%
The company did not deliver goods or services in the Netherlands4%6%
Actual costs were higher than indicated3%4%
Fraud, e.g. no delivery or creditcard information abuse2%3%
© Statista 2017

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About This Statistic

This statistic shows the responsesin 2015 and 2016 to the survey question: "Which problems have you experienced while shopping online?" During the survey period in 2015, seven percent of Dutch online shoppers said they had difficulties to find information about the warranty or legal rights when they were making an online purchase.

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