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Italy: operations conducted in bank branches by online account holders 2016-2018

This statistic displays the results of a survey on the bank operations conducted by online account holders in any bank branch in Italy from 2016 to 2018. In 2018, 54.3 percent of the responding online account holders reported that they went to a bank branch in the three months prior to the survey to check information about transactions, account balance and documents.

Bank operations conducted in physical branches by online account holders in Italy from 2016 to 2018

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Release date

March 2018



Survey time period

March 12-23, 2018

Number of respondents

3,052 respondents

Method of interview

Email survey

Supplementary notes

The source adds the following information: "Share of online account holders who have completed the requirements listed in a bank branch at least one time in the last three months (a total of 17.6 million individuals)"

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Statistics on "Online banking in Italy "

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