Satisfaction level of account holders using online banking in Italy 2018

This statistic illustrates the results of survey on the share of satisfaction of account holders using online banking in Italy in 2018. According to data, in 2018 it was found that 21 percent of the respondents reported that they were satisfied with the ease of access to their online banking platform.

Satisfaction level of account holders using online banking in Italy in 2018

Satisfaction level
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Sources

Release date

March 2018

Region

Italy

Survey time period

March 12-23, 2018

Number of respondents

3,052 respondents

Special properties

measured in net Promoter Score index (NPS)

Method of interview

Email survey

Supplementary notes

The level of satisfaction is expressed in percentage according to the NPS index ( Net Promoter Score).

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Statistics on "Online banking in Italy "

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