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Distribution of interactions handled by contact centers worldwide 2016, by channel

What is the percentage split of interactions being handled across the channels offered to your customers?

by Statista Research Department, last edited Jun 17, 2016
Distribution of interactions handled by contact centers worldwide 2016, by channel This statistic shows the distribution of contact centers customer interactions worldwide in 2016, by channel. Of the customer interactions undertaken by the 1,041 contact centers surveyed, 2.1 percent were handled by a social media channel such as Facebook or Twitter.
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What is the percentage split of interactions being handled across the channels offered to your customers?

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Statistics on "Call centers in the U.S."
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