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Distribution of interactions handled by contact centers worldwide 2016, by channel

This statistic shows the distribution of contact centers customer interactions worldwide in 2016, by channel. Of the customer interactions undertaken by the 1,041 contact centers surveyed, 2.1 percent were handled by a social media channel such as Facebook or Twitter.

What is the percentage split of interactions being handled across the channels offered to your customers?

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Source

Release date

June 2016

Region

Worldwide

Survey time period

June 2016

Number of respondents

1,041 respondents

Special properties

contact center companies with 20 or more agents

Method of interview

Online survey

Supplementary notes

* Includes knowledge portals, peer-to-peer systems. * Includes instant messaging, co-browse.
The source does not specify the age of respondents or date of survey, the date give is the date of publication.

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Statistics on "Call centers in the U.S."

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