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Reasons contact center companies offer self-/assisted-service channels worldwide 2016

This statistic shows the leading reasons contact center companies offering self-/assisted-service channels in their contact centers worldwide in 2016. During the survey, 47.5 of respondents indicated that they offered self-/assisted-service channels to reduce cost.

What are you main reasons for offering self-/assisted-service channels?

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Source

Release date

June 2016

Region

Worldwide

Survey time period

June 2016

Number of respondents

1,100 respondents

Special properties

contact center companies with 20 or more agents

Method of interview

Online survey

Supplementary notes

The source does not specify the age of respondents or date of survey, the date give is the date of publication. Multiple answers were possible.

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Statistics on "Call centers in the U.S."

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