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Impact of hosted/cloud technologies on contact centers worldwide 2016

How has the use of hosted/cloud technologies affected your contact center?

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Source

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Release date

June 2016

Region

Worldwide

Survey time period

June 2016

Number of respondents

370 respondents

Special properties

contact center companies with 20 or more agents using hosted/cloud technologies

Method of interview

Online survey

Supplementary notes

The source does not specify the age of respondents or date of survey; the date given is the date of publication.

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Statistics on " Cloud computing in Italy "

Statistics on Cloud computing in Italy

Overview

6

Segments

8

Implementation and spending

6

Firm consumption

8

Special focus: Cloud security

5

Further related statistics

10
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