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Punctuality of domestic airlines in India 2020

Since the shut-down of Jet Airways in April 2019, the domestic as well as international aviation in India had suffered a setback. Decrease in the number of flights resulted in declining passenger growth. However, the domestic passenger market had a growth of almost nine percent in July 2019 compared to the previous one. With a growth of over eight percent in revenue passenger kilometer, the disruption caused by the demise of Jet Airways seemed to be mitigated. Prior to its shutdown, the company was received the highest consumer complaints. On the other hand, Air Asia was the most punctual domestic airline in February 2020, with over 83 percent of the flights arriving on time.

Domestic aviation market

With an annual growth of over 18 percent in 2018, the domestic air travel market across the south Asian country was the fastest growing across the globe. That year, there had been over 780 thousand domestic departures by Indian private airlines. National airlines had a comparatively much lower domestic departure number. According to the Directorate of Civil Aviation, the country had around 139 million domestic air travelers in 2018.

Flying overseas

Growth in the international segment was slower compared to the domestic segment. The country’s low-cost operators accounted for about 25 percent of international capacity. Regardless, in 2018, India was linked to about 304 international destinations, as opposed to 230 a decade earlier.
The country's growing population and rising disposable income could pose a constant conundrum of rising passenger traffic. Overcapacity could be an issue faced by domestic players. The industry was nonetheless expected to grow, albeit at a lesser pace. India was expected to become the third largest global air transport market in 2026, up from seventh in 2018.

Most punctual domestic airlines across India in February 2020, by on-time arrival performance*

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Release date

March 2020



Survey time period

as of February 2020

Supplementary notes

On-time arrival performance is defined as the number of flights that arrived less than 15 minutes later than scheduled as a share of the total number of flights.

*According to the source, DGCA calculates on-time arrival performance based on the data at the four metro airports: Bengaluru, New Delhi, Hyderabad and Mumbai.

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