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Customer satisfaction of npower electricity in Great Britain (GB) 2018

This statistic shows the customer satisfaction of electricity customers of npower as of February 2018. It shows that 65 percent of the customers are satisfied with their supplier's service, but only 28 percent of customers would recommend npower as an electricity supplier.

Electricity customer satisfaction of the npower in Great Britain (GB) in February of 2018

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Release date

February 2018


United Kingdom (Great Britain)

Survey time period

February 2018

Number of respondents

10,000 respondents

Age group

16 years and older

Supplementary notes

Customers were asked the question 'How satisfied are you with the service you get from your current supplier?’

This data comes from the GfK Energy Research Panel, a semi-continuous, nationally representative panel of 10,000 homes in Great Britain. The panel provides ongoing satisfaction and switching information.

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Statistics on "Energy consumer experience in the UK"

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